Aurora Preferred

Aurora AOK Customer Service Guarantee

These days it's hard to get a guarantee that's actually worth the paper it's written on. But this one is, so keep it safe in case it's needed. AOK is the short name we give to the Aurora Customer Service Guarantee. It's also your assurance of a top job every time.

The job's done right or it's fixed.

All work performed by Aurora Preferred Suppliers and Installers is backed by Aurora's AOK customer service guarantee*. This means that the job's done right or it's fixed. You can be confident that choosing Aurora Preferred Suppliers and Installers is always the right decision.

All Aurora Preferred Suppliers and Installers have a system in place to resolve any dissatisfaction within 7 days. We guarantee that you will be looked after from start to finish and beyond with Aurora Preferred Suppliers and Installers.

• AOK guarantee - electric heating & cooling (PDF 178kB)
• AOK guarantee - natural gas installations (PDF 178kB)
• AOK guarantee - renewable energy (PDF 334kB)

* conditions apply - refer to the appropriate AOK customer service guarantee for full terms and conditions.

View more information about the Aurora Preferred scheme

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