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Commercial & Industrial business

Understanding your electricity bill

This is what your Aurora electricity bill looks like, where to find things and what they mean.

  1. Your Business name and mailing address.
  2. Your account number. This is the number you should quote when you require information about your account or logging in online.
  3. The title of your account.
  4. The total of all charges relating to the supply and use of electricity at the business premises to which this statement applies.
  5. The payments made since your last statement, including the dates payments were made.
  6. The payment slip. This shows account number, amount due and pay by date.
  7. The amount due for payment. This will appear as the "Opening balance" on your next statement.
  8. This box may contain a message, which is specific to your particular account, or general information message.

  1. The premise(s) to which the statement applies.
  2. The summarised breakdown of charges.
  3. The detailed breakdown of charges.
    1. Charge for energy consumed during peak times pursusant to the customer's contract.
    2. Charge for energy consumed during off peak times pursuant to the customer's contract.
    3. charge on behalf of the Meter Provider and Meter Data Agent for meter capital cost recovery and meter reading services.
    4. daily cost of connecting to the network charged by your distribution network provider.
    5. Mandatory Federal Government Renewable Energy Certificate charges.
    6. State based mandatory greenhouse admission charges.
    7. customer's portion of fixed fees charged by NEMMCO.
    8. Fees levied by NEMMCO for providing market settlement and load control services on behalf of market participants as required by the National Electricity Code.
    9. passed through on behalf of your distribution network service provider.
  4. The rate at which you pay for each charge.
  5. Our Customer Service Centre's phone number should you have any further queries relating to your statement.
  6. Details of payment methods available to Aurora Energy customers.

  1. Charts which show comparisons of average daily costs ($) and consumption (kWhs) between this current account, the previous account, and the same period last year.

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National Sales Team
1300 658 284

Aurora staff member