Help hub

Our help and support hub has the answers! 

Don't wait, find answers to our most asked questions now.

Bills and payments 

Connections 

Business

Energy advice 

aurora+

Call us

Haven't received your bill as expected? Fill out our missing bill form here 


Residential customers

Available Monday to Friday from 8am–6pm

1300 132 003
+61 3 6237 3400 (international calls)

Business customers

Available Monday to Friday from 8am–6pm

1300 132 045

Interpreter services

Please contact the Translating and Interpreting Service (TIS National) on

13 1450

 

 

 

If

 

 

 

you are deaf or have a hearing impairment, contact us through the National Relay Service.

Calls from a landline to a 1300 number are charged the cost of a local call. Higher charges may apply for mobile phones, these charges are determined by mobile phone companies. Contacting us online is free.  


Skip the queue 

Have a higher than expected bill? High bill checklist

Just need a payment plan? Payment extension form

YES customer?  Contact YES online

Eligible for a concession? Add your card

If you are deaf or have a hearing impairment, contact us through the National Relay Service.

Mail us

Our postal address

Aurora Energy Pty Ltd

GPO Box 191

Hobart TAS, 7001

Pay by mail

Post your cheque or money order (made out to Aurora Energy) to:

Aurora Energy

Locked Bag 4

Hobart Tasmania, 7001

Offices

Please note that our offices in Hobart and Launceston are employee-only spaces. 

Outages

Power Outages

Contact your electricity distributor TasNetworks for any power outages or faults. 

Visit TasNetworks

Gas Outages

Contact your gas distributor Tas Gas Networks for any gas outages or faults.

Visit Tas Gas Networks

Emergencies 

For electricity emergencies (shocks, sparking or fallen power lines) call TasNetworks faults line immediately on 132 004

For gas emergencies (leaks) call Tas Gas Networks immediately on 1802 111

If a life is in danger, call 000 directly. 

Right to Information requests

You have a legal right to certain information under the Right to Information Act 2009.

You can find out more about Aurora Energy's provisions for your right to information.

No contact list

If you do not wish to receive marketing material, you can phone 1300 13 2003 to get on our no contact list.


Weekdays
7am-10am Peak $$
Peak charges:
10am-4pm Off-peak $
Off-peak charges:
4pm-9pm Peak $$
Peak charges:
9pm-7am Off-peak $
Off-peak charges:
Weekends
All day Off-peak $
Off-peak charges:
* Plus daily supply charge of

You could save on your electricity bills with Peak and Off-peak

Learn more