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Residential customers
Available Monday to Friday from 8am–6pm
Interpreter services
Please contact the Translating and Interpreting Service (TIS National) on
If
you are deaf or have a hearing impairment, contact us through the National Relay Service.
Calls from a landline to a 1300 number are charged the cost of a local call. Higher charges may apply for mobile phones, these charges are determined by mobile phone companies. Contacting us online is free.
Have a higher than expected bill? High bill checklist
Just need a payment plan? Payment extension form
YES customer? Contact YES online
Eligible for a concession? Add your card
If you are deaf or have a hearing impairment, contact us through the National Relay Service.
If you are deaf or have a hearing impairment, contact us through the National Relay Service:
Text Telephone (TTY) users phone 13 3677 then ask for:
1300 13 2003 for residential enquiries
1300 13 2045 for business enquiries
13 2004 for emergencies and faults
Speak and listen users phone 1300 555 727 then ask for:
1300 13 2003 for residential enquiries
1300 13 2045 for business enquiries
13 2004 for emergencies and faults
Our postal address
Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001
Pay by mail
Post your cheque or money order (made out to Aurora Energy) to:
Aurora Energy
Locked Bag 4
Hobart Tasmania, 7001
Offices
Please note that our offices in Hobart and Launceston are employee-only spaces.
Power Outages
Contact your electricity distributor TasNetworks for any power outages or faults.
Gas Outages
Contact your gas distributor Tas Gas Networks for any gas outages or faults.
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You have a legal right to certain information under the Right to Information Act 2009.
You can find out more about Aurora Energy's provisions for your right to information.
If you do not wish to receive marketing material, you can phone 1300 13 2003 to get on our no contact list.
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