Contact us

Online support

Contact Centre

For 24/7 assistance, you can register to manage your account with Aurora Online or ask Aurora Energy your question via our general enquiry form.

Residential customers

Monday to Friday 9am – 5pm

1300 13 2003

Small to medium business customers

Monday to Friday 9am – 5pm

1300 13 2045

Switchboard

Monday to Friday 9am – 5pm

1300 13 2007

+ 61 3 6237 3100 (international calls)

Electricity emergencies and faults

24 hours a day 7 days a week

13 2004

Gas emergencies and faults

24 hours a day 7 days a week

Tasmanian gas

180 2111

Or call your local gas distributor

National Relay Service

If you are deaf or have a hearing impairment, contact us through the National Relay Service:

TTY users phone 13 3677 then ask for:

  • 1300 13 2003 for residential enquiries
  • 1300 13 2045 for business enquiries
  • 13 2004 for emergencies and faults

Speak and listen users phone 1300 555 727 then ask for:

  • 1300 13 2003 for residential enquiries
  • 1300 13 2045 for business enquiries
  • 13 2004 for emergencies and faults

Interpreter services

If you require assistance of an interpreter, please contact TIS National on 13 1450 and ask to be connected to Aurora Energy.

Mail

Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001

Pay by mail

Post your cheque or money order (made out to Aurora Energy) to:

Aurora Energy
Locked Bag 4
Hobart Tasmania, 7001

Right to Information requests

You have the legal right to information under the Right to Information Act 2009.

You can find out more about Aurora Energy's provisions for your right to information.

No contact list

If you do not wish to receive marketing material, you can phone 1300 12 2003 to get on our no contact list.

Alternatively log in to Aurora Online to change your notification preferences in your details.

Energy Business complaint management policy

View our policy on how we handle complaints from energy customers.