Online enquiry and feedback
Send us your questions and comments via our customer enquiry and feedback form.
Call Centre
Aurora's Call Centre is open Monday to Friday 9am – 5pm.
If you need to speak to an operator urgently or are experiencing an electrical fault or emergency, please call our faults line on
13 2004.
For 24/7 assistance, you can register to manage your account with Aurora Online or ask Aurora your question via our customer enquiry and feedback form.
Telephone
Residential customers
Monday to Friday 9am – 5pm
1300 13 2003
Small to medium business customers
Monday to Friday 9am – 5pm
1300 13 2045
Switchboard
Monday to Friday 9am – 5pm
1300 13 2007
+ 61 3 6237 3100 (international calls)
Electricity emergencies and faults
24 hours a day 7 days a week
13 2004
Gas emergencies and faults
24 hours a day 7 days a week
Tasmanian gas
180 2111
Victorian gas
1300 842 847
Or call your local gas distributor
National Relay Service
If you are deaf or have a hearing impairment, contact us through the National Relay Service:
TTY users phone 13 3677 then ask for:
-
1300 13 2003 for residential enquiries
-
1300 13 2045 for business enquiries
-
13 2004 for emergencies and faults
Speak and listen users phone 1300 555 727 then ask for:
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1300 13 2003 for residential enquiries
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1300 13 2045 for business enquiries
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13 2004 for emergencies and faults
Interpreter services
If you require assistance of an interpreter, please contact TIS National on 13 1450 and ask to be connected to Aurora Energy.
Mail
Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001
Right to Information requests
You have the legal right to information under the Right to Information Act 2009.
You can find out more about Aurora Energy's provisions for your right to information.
No contact list
If you do not wish to receive marketing material, you can phone 1300 12 2003 to get on our no contact list.
Alternatively log in to Aurora Online to change your notification preferences in your details.