Unplanned interruptions

Unplanned interruptions

Power interruptions are often unavoidable and occur due to extreme weather events storms lightning bushfires car accidents trees or branches falling onto powerlines or faults in the network. These are unplanned outages.

If your power goes out it’s handy for us to know if the interruption is affecting only your property or is more widespread. Check with your neighbours before calling us and then contact us via our 24 hour fault centre on 13 2004. Listen to the recorded message that lists all the known outages and the estimated restoration time. If your area is not listed, stay on the line to report the outage to one of our operators. Remember during a major event, our telephone lines may become congested. We ask for your patience during this time and will endeavour to get to your call as soon as we can.

If you can see or hear something that could help identify the problem please let us know. In some cases our crews may be patrolling a long section of line to identify the problem and more precise details could mean a big difference in restoration times. Remember that all fallen powerlines should be considered live and you should keep well clear of them. Please report all fallen powerlines to our fault centre on 13 2004. In case of a life threatening emergency call 000.

For major power outages information can be found at the media centre.

Momentary interruptions

A momentary power interruption is defined as a power outage of less than one minute. Often when a momentary interruption occur it could be one of our protection devices working to prevent a major power outage. These devices are called reclosers and they are an important part of a reliable power supply.

You may wish to install an uninterruptible power supply device.

Home safety kit

Aurora Energy recommends that every household has a kit that will assist in the event of an extended power interruption. This kit should be in a handy location that all members of the family can access. This kit should include:

  • battery operated radio so that you can keep up to date with the latest emergency information (tune it to ABC)
  • battery operated torches
  • spare batteries
  • first aid kit and any medications essential to you and your family’s health
  • non-perishable food
  • utensils and can opener

Please remember that candles pose a safety risk and could start a fire if left unattended. You should always use battery operated torches during a power outage to reduce the hazard risk. A telephone that does not need mains power to operate will enable you to contact someone in the event of an emergency.