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This may be due to changes in the electricity market in Tasmania.

Aurora Energy is your retailer for electricity, gas and Aurora PAY AS YOU GO.

If you need more information on network (distribution) services, you need to contact TasNetworks (external website).

Aurora Energy

is your Tasmanian energy retailer. We can help you with:

  • your bill or account enquiries
  • flexible payment options
  • to connect or disconnect you when you move
  • products and services
  • community support
  • energy saving tips
  • registering for Aurora online


TasNetworks (external website) is the network distributor and is responsible for:

  • faults and power outages
  • new connections to the network
  • CablePI
  • Self meter reading
  • electrical contractor portal (EWRs).