Claims for damage or loss of property

Please use this form to lodge your details regarding your claim for damage or loss of property and arrange for the appropriate documents to be posted to you.

Should you wish to pursue a claim for compensation from Aurora Energy, you can complete the form below. Until we have carried out an investigation into the incident that may have caused damage to your property we are not yet prepared to accept liability. If you wish to have the damaged item repaired we suggest that you do so. Please bear in mind that these repairs are at your own expense. Upon receipt of this claim form we will investigate the incident to determine whether or not we accept any liability for the matter. Please note the damaged items should not be disposed of until after the claim has been assessed. In some cases Aurora Energy may need to conduct its own inspection of the damaged items.

Please note: fields marked with * are required.

Your contact details

What would you like from us


Please indicate the type of correspondence that you would like from Aurora Energy
Correspondence that you would like from Aurora Energy:

Account and address details of where interruption occurred

Address where the supply interruption occurred

Yes

Located on the back of your Aurora bill

Description of the event *