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About residential services

This site's residential section offers information for homeowners and renters. If you want to know about Aurora's services and assistance for residential customers this section will show you what you need.

Are you moving house? If so, you might want to know about connections and disconnections, or even use the checklist for moving house.

You can also find out about rates, charges and discounts that apply to Aurora's residential customers. This includes rates and charges for electricity and natural gas, and the discounts you may be entitled to as a residential customer.

The residential section also provides information about products and services. Here you will find out about Aurora's insulation deal, advice on lighting, heating and cooling options and even which Aurora Preferred Supplier to contact based on the services provided in your area.

Aurora Pay As You Go (APAYG) is Aurora's handy no-bills energy supply service that you may wish to find out more about. Here you can get information on how it works, how to sign up for APAYG, and where you can recharge your APAYG card.

You can also find out about bills and payments in the residential section. Here you can learn about the different bill payment options, understanding your electricity or natural gas bill and even request a new bill or payment extension.

This information and lots more is available from the Aurora residential section of our site. But if you still have questions, you can use Aurora's FAQ section to get the answers to frequently asked questions, or search for relevant articles.

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