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Monday, 29 March 2010

Reassurance on price impact for Aurora customers
Aurora customers can be reassured that any cost overrun associated with the new Customer Care and Billing system would not be reflected in increased electricity prices, Chief Operations Officer Mike Brewster said today.

Mr Brewster said that Aurora customers were protected by regulated tariffs and contract arrangements.

“I can reassure customers that delays from the program will not impact pricing because of the protections our customers have through contract arrangements and regulated tariffs,’’ Mr Brewster said.

Mr Brewster said the current system had served Aurora well since its establishment in 1998 but the increasing complexity of the electricity market and retail competition meant that a more sophisticated billing system was required.

“Aurora serves more than 250,000 customers and conducts well in excess of a million transactions annually, so designing a suitable customer IT interface is complex and challenging,’’ Mr Brewster said.

“This project is no exception and it is acknowledged that the complexity has caused delays.

“The project delivery has been subject to very close scrutiny by Aurora’s Board and senior management with external expert guidance.

“As the system was required for us to operate in a competitive electricity market, Aurora will not be commenting publicly on its cost as it is commercial-in-confidence.’’


Released by Aurora Public Relations, 6237 3341

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