Policies

• Privacy Policy
• Online security
• Public Interest Disclosure Act 2002 - Procedures (PDF 174kB)

Privacy Policy

Aurora Energy believes in the fair handling of personal information and has adopted the National Privacy Principles under Federal Privacy Legislation as the standard for the way we handle personal information.

This means:

• We will only collect personal information necessary for us to conduct our normal business.
• We may use or disclose some of that information for our direct marketing purposes.
• If the information is to be used for direct marketing purposes, you will be given the option of not receiving direct marketing materials.
• We will ensure that the information we keep is accurate, complete and secure.
• You are entitled to request access to the information we hold in relation to you and to have any inaccuracies corrected.

Generally, personal information that Aurora holds is personal contact details for our customers. We use this information for financial, administrative and safety purposes such as the rendering of accounts, maintenance of energy supply and infrastructure and inspection of installations.

From time to time we may contract out certain services relative to the supply and sale of energy. At all times we require all staff and/or contractors with access to your personal information to maintain confidentiality concerning that information.

If at any time you wish access to your personal information Aurora holds, or if you consider that Aurora has breached its privacy obligations to you, you should contact us immediately at the following address:

The Privacy Compliance Officer
Aurora Energy Pty Ltd
21 Kirksway Place
Hobart Tas 7000
Phone: (03) 6237 3400
Fax: (03) 6237 3125

Alternatively you can contact Aurora's Privacy Compliance Officer via our online customer feedback form.

Should you request access to your personal information we will respond to your request as soon as possible.

Subject to the exceptions provided for in legislation, we will not disclose your personal information to another person without your consent.

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Online security

You must ensure that your password and username are kept secure and confidential and not revealed to any other person. Furthermore, you are entirely responsible for any and all activities that occur under your username.

You agree to notify Aurora Energy immediately of any unauthorised use of your username or any other breach of security.

This site utilises Verisign 128bit Secure Socket Layer encryption.

Aurora Energy is not obliged to but may monitor your and other users' use of the Online Services to provide continuous improvements to the site.

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