Residential

Bill payment options

• Online bill payment
• Direct Debit
• Late payment fee
• EasyPay
• BPay
• By Mail
• By Phone
• In Person
• PrePay
• CentrePay

Online bill payment

You can pay your bill online with your Visa or MasterCard.

You must have your credit card details handy as well as your Aurora bill. You will be asked to provide your Aurora Account Number. (You will find this in a red box on your bill.) This is also your reference number.

Please note: There is a limit of $1000 if you are paying your bill via credit card.

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Direct Debit

To pay by Direct Debit, nominate your financial institution and the account from which you want your Aurora bill debited (bank, building society or credit union).

Aurora sends you your quarterly bill as usual and on the due date of the bill that amount will be automatically debited from the account you have nominated.

You may also like to make regular payments by Direct Debit on a scheduled basis.

Aurora's Direct Debit Discount

As an added bonus, all customers who pay their electricity bill by Direct Debit using their savings or cheque account will receive the Aurora Direct Debit Discount. This means $5 (5.5c per day GST inclusive) off the total bill for a standard 91-day statement period.

View the Aurora Direct Debit Request Service Agreement and terms and conditions

If you would like to arrange Direct Debit, complete the Direct Debit request form (PDF 76kB) and mail or fax to:

Aurora Direct Debit
Revenue Services
Reply Paid 191
Hobart Tasmania, 7001

Fax: (03) 6237 3550

Alternatively, call the Customer Service Centre on 1300 13 2003 and we can post an application form to you.

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Late payment fee

Aurora has introduced a late payment fee of $5 for those customers who do not pay their accounts in full by the due date and have not contacted Aurora prior to that date to agree on a deferred payment arrangement. If a late fee is incurred, it will appear on the statement for the following quarter.

The following customers are exempt from the fee:

• customers with an agreed payment plan in place
• customers using EasyPay
• customers receiving pensioner concessions
• customers receiving healthcare discounts
• customers on life support

If you cannot pay your account in full by the due date, phone Aurora Customer Services on 1300 13 2003 to arrange a mutually agreeable payment arrangement and avoid the late payment fee.

For more information, contact the Customer Service Centre on 1300 13 2003.

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EasyPay

You can use Aurora EasyPay to make regular, even payments every week, fortnight or month from a nominated financial institution. This allows you to spread your Aurora account evenly across the year and avoid those big bills over winter. With EasyPay, you pay an agreed regular amount, which is based on your recent pattern of electricity consumption plus a 10% contingency for increased usage.

Please note: whatever amount you do not spend over the year will be taken into consideration when calculating the instalment amount for the coming twelve months.

View more information on EasyPay

To register your interest in EasyPay, please contact us via this online form or contact the Customer Service Centre on 1300 13 2003.

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BPAY

With BPAY you can pay your bills at any time of the day or night, 7 days a week using the telephone or Internet.

To use BPAY:

• You must register for Internet or phone banking with your financial institution. You do not register for BPAY with Aurora.
• Once registered, access your Internet or phone banking, using the web site address or phone number supplied by your bank or financial institution.
• Select the BPAY option and follow the prompts or complete the online BPAY form.
• The Biller Code for Aurora Energy is 5595. Your reference number is the 9-digit account number found in the top right hand corner of your Aurora bill.
• Remember to record your receipt number, which is generated at the end of the transaction.

Alternatively, you can pay your bill by visiting your financial institution.

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Pay by mail

Post your cheque or money order (made out to Aurora) to:

Aurora Energy
Locked Bag 4
Hobart Tasmania, 7001

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Pay over the phone

You can use your debit account, Visa or MasterCard to pay your Aurora bill over the phone.

Call Australia Post on 13 18 16 (the Australia Post Billpay code for Aurora is 0755).

or

Call your financial institution to set up and pay via BPAY (the BPAY code for Aurora is 5595).

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Pay in person

Australia Post

Pay at the counter of any Australia Post office or agency, by cash, cheque or EFTPOS.

Service Tasmania

Pay at the counter of any Service Tasmania, agency and pay by cash, cheque or EFTPOS.

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PrePay

PrePay is a secure and convenient way to make advance payments against your electricity charges. Aurora issues you with a card that features your name, account number and a personal barcode.

You can make a payment of $15 or more at any Australia Post Office or agency, or any branch of Service Tasmania by presenting your card. There's no need to take along an account – the amount will be automatically credited against your next bill. You will be given a receipt, which you should retain to check against the pre-paid amount credited to your next statement.

If you wish to order a card please call our Customer Service Centre on 1300 13 2003.

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Centrepay

Centrelink customers can have fortnightly deductions made from their pensions, benefits or allowances at no cost. Centrepay payments will reduce the amount you need to pay when your Aurora bill arrives. To apply, call the Aurora Customer Service Centre on 1300 13 2003, or contact us via this online form.

CentrePay reference number: 555 025 923T

Alternatively, visit Centrelink (external link).

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