Residential

EasyPay

Pay the same amount throughout the year
How do I become an Aurora EasyPay customer?
How we monitor your EasyPay during the year
Account payments
Terminating EasyPay
Contact us

Pay the same amount throughout the year

Aurora EasyPay offers you the ability to budget a regular amount for your electricity account, without having to worry about the dramatic variation between summer and winter.

With Aurora EasyPay you can even out the amount you pay for electricity right through the year.

Based on your last four quarterly meter readings, we estimate your electricity use for the coming year.

This total is then divided by 26 (if you choose fortnightly repayments) or 12 (if you choose monthly repayments) to arrive at your regular Aurora EasyPay instalment amount. You can also make quarterly payments if you wish.

To minimise the possibility of a large bill at the end of your twelve month payment contract caused by increases in electricity use, we increase the payments by 10%. At the end of 12 months any difference between the estimated (which includes the 10%) and the actual electricity used will be deducted when calculating the instalment amount for the coming 12 months.

How do I become an Aurora EasyPay customer?

To become an Aurora EasyPay customer would be all you have to do is follow these easy steps:

Call Aurora on 1300 13 2003 and ask our consultants to calculate the amount you will need to commit to for your nominated payment schedule.
We will then confirm the arrangements with you in writing.
Congratulations, you are now an Aurora Easypay customer.

How we monitor your EasyPay

Because we continue to read your meter every quarter, if your electricity use increases or decreases by too great an amount during the year, we will detect this and modify your agreed instalment amount. You would be notified of any change approximately two weeks prior to it taking effect.

At the end of the initial 12-month period, we will perform an EasyPay annual review. This involves the following steps:

We look at your actual consumption over the previous 12 months.
We use this to calculate your average annual consumption (this amount is what our original estimate was targeting).
We compare this revised target with the total instalment charges you received throughout the year. If the total instalment charges are the greater of the two, then you have been charged in advance of your usage. If your average annual consumption is the greater of the two, then you have been charged less than required over the period.
We then calculate a new instalment amount as described earlier, except that we take into account the annual comparison, increasing or decreasing your new instalment amount accordingly.
We then send you an EasyPay annual review letter to give you advance notice of the new instalment amount and provide the details of how it was calculated.

Account payments

You need only pay the amount that is charged to you by EasyPay. If you are a current EasyPay customer and have changed your lifestyle recently (for example, there may be an extra person in the household) call 1300 13 2003 and we will check that your instalment amount will cover you over the year.

Remember that any differences between the instalments paid and power used will be factored into the next year's instalment calculation.

To make Aurora EasyPay even easier we recommend you combine it with Direct Debit. Because Direct Debit is automatic, you never have to worry about making an overdue payment.

Please note: If a payment is overdue, EasyPay may be automatically cancelled. This is why we recommend the use of Direct Debit. If you would like to pay your instalment by other means, please discuss this with an Aurora Customer Service Consultant on 1300 13 2003.

Once on Direct Debit, EasyPay's annual review will modify your Direct Debit amount to keep it in line with your EasyPay instalment amount. Once again, you will be notified of this prior to taking effect.

Terminating EasyPay

If you wish to cancel EasyPay just call and we will cancel the arrangement. EasyPay constantly tracks the difference between what we have charged and what you have used, so if you cancel EasyPay we can adjust this difference to your account.

If you move house, this will automatically terminate your EasyPay agreement. Your account may include your final meter reading if one was required.

When asking Aurora to connect the electricity to your new address, you will need to specify that you wish to remain on EasyPay. A new EasyPay agreement will be set up with a new instalment amount.