Residential

Understanding your electricity bill

This is what your Aurora electricity bill looks like, where to find things and what they mean.

1. Your name and mailing address.
2. Your account number. This is the number you should quote when requiring more information about your account or logging in online.
3. The title of your account.
4. The total of all charges relating to the supply and use of electricity at the premises to which this statement applies.
5. The payments made since your last statement, including the dates payments were made.
6. The payment slip shows account number, amount due and pay by date.
7. The amount due for payment. This will appear as the "Opening Balance" on your next statement.
8. This box may contain a message, which is specific to your particular account, or a general information message.

9. The premise(s) to which the statement applies.
10. Your installation number. This is the unique number assigned to your property.
11. The summarised breakdown of charges.
12. The detailed breakdown of charges.
13. Your services charge, meter charge, demand or energy rate. Your energy rate may include 'steps' if applicable.
14. Our Customer Service Centre's phone number should you have any further queries relating to your statement.
15. Details of payment methods available to Aurora Energy customers.

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