Residential

Natural gas in Tasmania

Is my home or business in a natural gas zone?

Aurora Energy is the only Tasmanian energy retailer that can offer you a choice of energy options: natural gas, electricity or a combination of the two.

What is natural gas?
Why choose Aurora as your natural gas retailer?
Where and when will natural gas be available?
How do I connect to natural gas?
Natural gas prices
Converting existing LPG appliances
Aurora's Natural Gas Customer Charter (service and standards)
Terms and conditions

What is natural gas?

It is a colourless, naturally-occurring gas made up of methane and a small percentage of other gases. It is a very clean burning fuel source found underground. Rather than being supplied in a gas bottle (like LPG), your home is simply connected to the gas network. This means, similar to water and electricity, you have gas 'on tap'.

The natural gas industry in Australia is highly regulated and must pass extremely rigorous safety standards. In the event of a gas leak, you would be able to smell the gas well in advance of it becoming dangerous. This is because of the artificial addition of an 'odourant' that gives natural gas a distinctive smell.

Like electricity, natural gas appeals to different people according to lifestyle. For example, some people like the glow of a gas flame, constant hot water or the responsiveness of gas cooking.

Why choose Aurora as your natural gas retailer?

Aurora Energy provides expert advice regarding your energy needs, whether you prefer natural gas, electricity or a combination of the two.

You can also be assured that all profits will remain in Tasmania.

Where and when will natural gas be available?

The first stage of construction of the gas network has seen gas flowing to parts of Bell Bay, Longford, Devonport, Burnie, Westbury, Wynyard, Launceston and Hobart.

Stage 2A will continue until mid–2007. Over this time, the network will expand to give access to approximately 38 500 households and businesses.

Please note, this information is provided by Powerco Tasmania. Use our search facility to see if your home or business is within a natural gas distribution zone or phone the Customer Service Centre on 1300 13 2003 for residential customers or 1300 13 2045 for business customers.

How do I connect to natural gas?

Check that your home is in an area that will have access to natural gas. Use our search facility to check if your home is in a natural gas area, or call us on 1300 13 2003 for residential customers or 1300 13 2045 for business customers.
If natural gas is available (or will soon be available in your area) you will need to complete a connection form, or you can call us on 1300 13 2003 for residential customers or 1300 13 2045 for business customers to request an information pack.
It is your responsibility to organise your natural gas appliance installation or conversion with an accredited gas fitter. Aurora recommends that you use an Aurora Preferred Supplier or gas fitter as long as Aurora is supplying your gas, their work is covered by the Aurora AOK guarantee (PDF 177kb) for the first 12 months after installation.
Powerco will install the gas meter and service pipe prior to the gas fitter installing or converting your existing appliances. Your gas fitter will turn the gas on once your appliances have been installed.
Once gas is flowing to your home, Aurora will manage your account. We will send you a bill every three months for your gas usage, arrange new connections, disconnections and manage your account enquiries.

If you have any questions not outlined here, please refer to our Frequently Asked Questions or call an Aurora natural gas customer service representative on 1300 13 2003 for residential customers or 1300 13 2045 for business customers.

Natural gas prices

View Aurora's natural gas prices for your home or natural gas prices for your business.

Powerco Tasmania is offering residential customers cash incentives to convert to natural gas, provided you connect within nine months of gas being available in your street.

Converting existing LPG appliances

If you are considering converting your existing LPG appliances to natural gas, Aurora can assist you in finding a qualified gas fitter.

Aurora's Natural Gas Customer Charter

Aurora's Natural Gas Customer Charter compliments the standard terms and conditions of your contract and outlines our customer service commitment and the standards we will provide to our gas residential and business customers.

View Aurora's Natural Gas Customer Charter.

Terms and conditions

Aurora's gas terms and conditions document contains the general terms and conditions under which we will sell natural gas to you. It is relevant to both residential and small business customers.

View Aurora's gas terms and conditions (PDF 546KB).