Residential

New supply for residential customers

What is New Supply?
What does the New Supply process involve?
How long does it take?
How much does it cost?
How do I apply?
Contacting us

What is New Supply?

New Supply is the process of connecting new power supplies or upgrading existing supplies.

What does the New Supply process involve?

The New Supply process has four stages:

Enquiry and indicative cost

In response to your application, you will receive an indicative cost from Aurora for your new supply. Please be aware that this is not a formal quote. If you decide to proceed to the next step you will need to pay a $500 design deposit - which will provide you with a formal quote and design for the work required.

Design and quote

An Aurora designer will visit your proposed site then, based on their assessment, they will provide you with a formal quote for the new supply work at your proposed site. You will need to let us know if you accept the formal quote and then construction of your new supply can proceed.

New line construction

At the construction stage you can expect a call from an Aurora scheduler who will inform you of the planned construction dates. You will need to have your site ready for construction to proceed and you can expect the new line to be constructed within 8 weeks of your acceptance of the formal quote.

Final connection

Final connection involves Aurora installing your meters and service line following receipt of the request (your electrical contractor will need to submit this). This will be completed within 10 days of receiving the Electrical Works Request.

How long does it take?

If you wish to apply for new supply, make sure you contact us as soon as possible as design work can take up to 6 weeks and construction (following your agreement to proceed) can take up to 8 weeks.

Please note: If you are undertaking a subdivision or large scale project work, we recommend you contact the New Supply Group (see contact details below) as extended timeframes may apply. Delays may be caused by a number of factors including:

Bad weather
Sites that are difficult to access
Any redesign work that you may request
Environmental constraints
Negotiations with other authorities

Therefore contact us as soon as possible, to ensure the work is completed by the date you require.

How much does it cost?

Aurora Energy will provide a subsidy towards the cost of the power supply to your proposed site. This contribution is dependent upon the location of your installation and its proximity to the closest existing power supply. Aurora will determine the contribution required from you.

How do I apply?

To apply for New Supply you can:

Contact us via our online customer feedback form to request a brochure and application form, or,
Download an application form (PDF 80kB)
Please note: Read the full description of the New Supply process before completing the application form.
Call the New Supply group on 1300 13 7008 and request a brochure and application form.

On completion of the application form you can: