Small business

Connect your electricity supply

Connections
Our Connection Guarantee

Connections

To arrange an electricity connection for your business please complete the company/business application form (PDF 61kB) and fax it to Aurora on (03) 6237 3444. An Aurora representative will contact you within 24 hours (or next business day) of receiving your application.

Alternatively, you can call our Customer Service Centre on 1300 13 2045 between 7 am – 7 pm Monday to Friday or 9 am – 12 pm on Saturdays, to arrange your electricity connection.

Please note: a security deposit may be required for some connections.

Our Connection Guarantee

If you are reconnecting supply, and advise us prior to 4pm on any day, we will connect you no later than the next business day, provided that the reconnection does not involve changes to the supply, and that everything is in order.

If reconnection of your premise does involve changes to your service we will make connection within ten business days.

If you are connecting newly constructed premises then you should allow up to 10 business days provided that we have access, your builder or electrician has given the all-clear and that we don't have to change our distribution network (if this is the case it may take longer – up to 12 weeks.)

If your installation has not had the electricity supply connected for a period greater than six months you will be required to have a safety inspection by a licensed electrical contractor. Aurora cannot connect your electricity supply until we receive a notice from your electrical contractor.

If supply to your premises involves the construction of new lines or substations, call us on 1300 13 7008 we will negotiate and agree on a date for connection.

View our guarantees in our Customer Charter