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Bills and payments

  • Bill assistance
    • Help if you are struggling to pay your power bill (PDF 332Kb)If you are having trouble paying your bill on time, we can help. View our Fact Sheet.
    • Request a payment extensionIf you are having trouble paying your bill by the due date, call Aurora to discuss your options.
    • Lost or missing billIf you require a copy of your Aurora bill we will send you one.
    • Change your billing detailsMake sure your contact details are up to date with Aurora Online Services.
    • Direct Debit DiscountReceive a $5 discount on your bill when you pay your electricity bill in full, by the due date, via direct debit using your savings or cheque account.
    • Aurora's hardship policyThis policy was developed to help Tasmanians in need, and was developed in partnership with TasCOSS, Anglicare and the Salvation Army.
    • Aurora Heating DiscountSave money with Aurora's discount heating rate.
  • Payment methods
    • With a credit card or BPAYUse your credit card to pay online, or pay via BPAY online or over the phone
    • By phone, mail or in personPay using credit card or debit card, with a cheque or money order, or at Australia Post or Service Tasmania.
    • PrepaymentWe have payment options that allow you to prepay for your energy bills.
    • Direct debitDirect Debit gives you the control to decide how to pay your energy bills ‐ and then does the work for you!
    • Periodical paymentsMaking payments on a regular basis as and when you can afford can help you avoid one quarterly bill.
  • Your bill explained
    • Understanding your billFind out how to read your bill, and where to find the most asked about information.
    • Understanding your bill FAQsThe most frequently asked questions about what is on your bill, and what it means.
    • Electricity cost breakdownFind out what what makes up the cost of electricity price for regulated tariffs in 2012-13.
    • Quarterly comparison graphFind out more about the benchmarking graph on your bill and how it can help you.
    • AuroraGreen charges on your billWhere do your AuroraGreen GreenPower charges appear on your bill?
    • Grid connect charges on your billWhen you feed generated power back into the grid, you will get credit on your account. Find out where this appears on your account.
    • How to read your meterKnowing how to read your meters can help you to keep track of your electricity use as you use it.
  • Discounts and concessions
  • Late payments
  • Trouble paying your bill?
    • Set up direct debitYou can opt for regular payments to smooth out your bill with direct debit.
    • Hardship PolicyView the way we help our customers who are experiencing financial difficulty.
    • Periodical paymentsMaking payments on a regular basis as and when you can afford can help you avoid one quarterly bill.
    • Discounts and concessionsYou may be entitled to concessions if you are a pensioner or health care card holder.
    • Request a payment extensionYou can use our online form to request a payment extension.
    • Payment methodsAurora accepts a range of payment methods.

Bills and payments

Bill assistance

  • Change your billing details
  • Lost or missing bill
  • Aurora's hardship policy
  • Request a payment extension

Learn more

Payment methods

  • Direct debit
  • With a credit card or BPAY
  • By phone, mail or in person
  • Prepayment

Learn more

Your bill explained

  • Understanding your bill
  • Understanding your bill FAQs
  • Quarterly comparison graph
  • Grid connect charges on your bill
  • Electricity cost breakdown

Learn more

Discounts and Concessions

  • Pensioner and health care card electricity concessions
  • Life support discount

Learn more

. More about bills and payments

Late payment fees

We charge a $5 fee on accounts not paid by the due date.

.Learn more

Aurora's hardship policy

We work with customers in times of financial difficulty.

.Learn more


Customer service
1300 13 2003

Emergencies & Faults

  • Emergency numbers
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  • Outage Twitter feed

Aurora Online

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Online payments

Pay your bill online with VISA or MasterCard.

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