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Electricity
Rates and charges
Standard electricity rates and charges
The latest prices for your home electricity account, effective from 1 July 2012.
AuroraGreen rates and charges
The latest rates available when you sign up for AuroraGreen, the GreenPower alternative
Aurora PAY AS YOU GO rates and charges
Rates and charges for prepaid electricity.
Retail tariff strategy
Find out about Aurora Energy's Retail Tariff Strategy.
Understanding your bill
Find out how to read your bill, and where to find the most asked about information.
Managing your electricity
Aurora Online
Manage your account, monitor your electricity use, predict your next bill and pay your bill with Aurora Online.
Connect your energy supply
Find out how to connect to electricity, natural gas and Aurora PAY AS YOU GO.
Disconnect your energy supply
Find out how to organise a disconnection of your electricity supply.
Sign up for ebilling
Say goodbye to paper bills and sign up for ebilling today.
Energy efficiency hints and tips
We have a range of hints and tips to help you reduce your energy costs.
Direct Debit Discount
Receive a $5 discount on your bill when you pay your electricity bill in full, by the due date, via direct debit using your savings or cheque account.
Meters, poles and wires
Bushfire emergency information
Bushfire emergency information
Safe access to meters
Access to meters by meter readers is a very important issue; dogs, locked gates and even renovations can prevent access.
Meter readers and dogs
Dogs can be a hazard for meter readers and it is important that we take care of our meter readers.
Self meter reading
If access to your meter is an issue, you can apply to read your own meter.
How to read your meter
Knowing how to read your meters can help you to keep track of your electricity consumption.
Private powerlines
Information and your responsibilities around managing powerlines on your property.
Vegetation management
Trees and shrubs around powerlines much be managed correctly.
Power outages
Information on power outages, both planned and unplanned, as well as how to report a fault.
Renewable energy
Solar energy
What is solar energy and how does it work? Find out about solar power.
Frequently asked questions about solar installation
Read commonly asked questions about getting a solar energy system installed.
Wind turbines
Find out about how wind turbines work and how to connect them.
Renewable energy grid connection
Net metering enables customers to use Aurora's grid like a large battery, drawing energy when they need it and sending it out when they have an excess.
How to connect to renewable energy
These steps outline the process for getting your renewable energy system up and running.
Safety at home
Electrical home health check
Give your home an electrical health check up and make sure there are no risks with your electrical wiring.
Protecting your electrical appliances
Find out how to make sure your electrical appliances are protected if there is an electrical surge.
Safety indoors
There are many indoor electrical safety issues adults and children must be cautious about.
Safety outdoors
Read about electrical safety issues to be aware of outside the homes.
Safety for kids
Find out ways to protect children from various electrical hazards around your home.
Aurora gas safety hints and tips
Emergency contact details and safety advice for gas.
Safe growing near powerlines
Follow safe growing guidelines to keep trees away from powerlines.
CablePI
Plug it in and keep safe: the power alarm that can save your life.
Fallen powerlines - stay away stay alive
Important information regarding the dangers of fallen powerlines.
Products and offers
Aurora Online
Manage your account online, 24 hours a day, 7 days a week
AuroraGreen
AuroraGreen is our GreenPower product
Aurora PAY AS YOU GO
Aurora PAY AS YOU GO is simply prepaid electricity for the home
Heating Guide
Find out more about your heating and cooling options
Offers
Bringing you the best in your many areas of energy consumption
Electricity
Rates and charges
Electricity rates and charges
AuroraGreen rates and charges
APAYG rates and charges
Retail tariff strategy
Learn more
Managing your
electricity
Direct Debit Discount
Energy efficiency hints and tips
Connect
Disconnect
Learn more
Meters, poles and
wires
Safe access to meters
Meter readers and dogs
Private powerlines
Vegetation management
Learn more
Renewable energy
Solar energy
Solar energy FAQs
How to connect to renewable energy
Wind turbines
Learn more
Safety at home
Safety indoors
Electrical home healthcheck
Safety for kids
Protecting your electrical appliances
Learn more
Products and offers
Aurora Online
AuroraGreen
Aurora PAY AS YOU GO
Heating guide
Learn more