Log in help

Make sure you are registered for Aurora Online

Aurora Online is a free service for our customers, however you must be registered to use it.

To register online you will need a recent bill and your email address.

aRegister now


If you have forgotten your username you can retrieve it online. An new username will be send via email.

aRequest new username

Forgotten your password?

If you have forgotten your password you can reset it online. A new password will be send via email which is ready to use straight away.

aRequest a new password

Changing your password

To change your password, you need to be logged in to Aurora Online. Simply enter your current password, followed by your new password. Then re-enter your new password to confirm it.

Please remember:

  • don't write your password down or disclose these details to any person
  • your new password must be at least 6 characters and can be made up of any combination of numbers and letters, e.g. SmiTh56
  • your password is case sensitive.

Still having problems?

Call our Customer Service Centre on 1300 13 2003 (residential) or 1300 13 2045 (business), Monday to Friday 8am – 6pm and they can assist you.