aurora+ news

aurora+ proudly Tasmanian

Common questions

How much does aurora+ cost?

access to aurora+ is free for all eligible customers.

aurora+ is powered by either our Residential Flat Rate (tariff 31 & 41) plan or our Residential Peak and Off-Peak (tariff 93) plan.

Click read more to see plan pricing.

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Where can I see if my concession has been added in aurora+?

You can see if your concession has been added to your account on the usage page of your app.

Go to the usage screen, click the 'Amount in dollars' tab, and scroll down to the 'your daily cost' block. Your concession will be visible under 'other'.

See what this looks like in the app.

Why can't I see my past energy data on my aurora+ app?

If you've received a notification that your aurora+ account number has changed due to moving to our new account management system, you may find your energy data from before the change is no longer viewable in the way you're used to.

Don't worry, you can still view this data within the app. Read on to find out how.

Can I have multiple aurora+ log ins?

No, there is only one username assigned to an account, however you can use this log in on multiple devices.

I'm a renter, can I have aurora+?

Yes. If you are the electricity account holder you can choose your energy product or plan.

If you need an advanced meter installed in order to access aurora+ or to change plans, we'll organise that with you.

For most customers, there is no charge to have an advanced meter installed, however in some cases, extra work may be required before the meter can be exchanged safely. Where this is the case we will contact you to let you know, and at this point you may need to speak to your landlord to organise any extra work.

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