When you make a payment using your debit or credit card in the app or using the Aurora PAYG+ website, your account balance will update immediately. However, payments made in other ways (e.g. BPAY or through the post office) may take between 1-5 business days to process before your account balance is updated.
You can pay via BPAY, direct debit, Centrepay, over the phone, at Australia Post, Service Tasmania and via cheque in the post.
If you have an eligible concession card and you are the account holder you may be eligible to receive the Tasmanian Government Annual Electricity Concession. This concession provides a daily discount of 137.980c per day. Please contact our Aurora Customer Service team if you are unsure if you qualify.
When your balance gets low or goes below $0 we will send you notifications reminding you to top up. You will also receive a monthly statement which shows your account balance.
If you have an outstanding amount on your statement, you will have 14 days to pay the balance; failure to pay by the due date may result in late payment fees and overdue interest as well as further credit action such as disconnection.
We understand that circumstances can change and this may affect how you pay, we can help – just call our Customer Service Team on 1300 132 030 Monday to Friday 8am - 6pm.
You will receive a monthly account statement via email that will outline your account balance at the time the statement was created. The account statement will also display an overview of your energy usage for the month.
If your account balance is below $0 you will have 14 days to top up your account balance. Fees may apply for late payments.
Yes, you can set up periodic payments via Centrepay or Direct Debt via Centrelink, your Financial Institution or with us online or over the phone.
Yes. We offer a range of payment options including prepayment, you can view your payment options or call our Customer Service Team to discuss the best option for you.