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Aurora Energy has today released its 2019-20 Annual Report, highlighting a continued focus on its customers, people, and the community in spite of unprecedented challenges.
The energy retailer made a loss of $5.4M, primarily impacted by funding the State Government’s small business bill waiver as a COVID-19 support measure.
Despite the loss, Chair Mary O’Kane said the energy retailer was proud of its achievements set against a backdrop of major change and uncertainty.
“The COVID-19 pandemic has had, and continues to have, a profound impact on our business,” Professor O’Kane said.
“It goes without saying that we are incredibly proud of the way the business has adapted to new technology, new ways of engagement and the challenges of working from home, all while remaining true to who we are at our core – Tasmanians supporting Tasmanians.”
A COVID-19 Customer Support Program backed by a $5M assistance package was established, specifically to help residential and small business customers impacted by the pandemic.
Other support measures included building a range of new online affordability tools, extending the project criteria for the Digital Capacity Building Grants to support working or delivery of services remotely, and enhancing the regular winter campaign to remind customers of the need to keep on top of their energy costs.
“Amid so much change, none of this would have been achieved had it not been for our people embracing the new ways of working, with 100 per cent of our workforce transitioning to working from home over the course of just a couple of weeks,” Professor O’Kane said.
“Our business mobilised quickly to ensure the safety of our people and support of our customers.”
OTHER KEY HIGHLIGHTS
In 2019-20, Aurora Energy:
launched a new digital product, aurora+, to provide customers with greater control and visibility in managing their energy costs;
released its first annual disclosure against the Energy Charter Principles, which focus on delivering improved customer outcomes and experiences;
celebrated the first turbine at the Cattle Hill Wind Farm coming online in partnership with PowerChina and Goldwind, enhancing Tasmanian’s renewable energy credentials; and
provided support to more than 13 projects across Tasmania as part of the community grants program.
To view Aurora Energy’s 2019-20 Annual Report, click here.