Aurora outlines COVID-19 support package for customers

Published on
27 March 2020

Aurora Energy has today detailed a raft of new measures to help support customers affected by COVID-19.

As part of this assistance package, a $5M COVID-19 Support Fund has been established to assist Tasmanian residential and small business customers who have been impacted by the pandemic through aid such as payment plans, freezing debt, bill relief, waiving fees and charges, and more.

On top of this, a COVID-19 Customer Support Program has been set up to specifically help small businesses and residential customers with their needs through the spread and the recovery from the virus.

It complements yesterday’s Social and Economic Support Package announcement from the Tasmanian Government, which included a price increase freeze for 12 months on energy bills and a 100 per cent waiver on small business customers’ next bill after 1 April 2020.

Aurora CEO Rebecca Kardos said the organisation was committed to supporting its customers and the Tasmanian community during these challenging times.

“These are extraordinary circumstances but Tasmanians can be assured we’re doing, and we’ll continue to do, what we can to help our customers and our community through these tough times,” CEO Rebecca Kardos said.

“We’re proud to be Tasmanian and we will work closely with every Aurora customer affected by COVID-19 to support and assist them, with the aim to alleviate some of the stress they may be feeling.”

Aurora has also expanded its Community Fund to accept applications for equipment needed to work remotely and other changes required to working arrangements. In addition, the Digital Capacity Building Grants have been extended to help community groups retool for remote service delivery and working.

“We’re all in this together and we know by lending a hand we can make it that little bit easier for all Tasmanians,” Mrs Kardos said.

“Tasmanians are resilient – we will get through this.”

Mrs Kardos said Aurora was also doing all it could to keep its employees safe.

The health, safety and wellbeing of our employees and the Tasmanian community is our number one priority,” Mrs Kardos said.

“Social distancing plays a big part in this and that’s why we’re proud to say as of this week, the majority of our workforce are now working remotely.

“We will be open for business but instead of calling into our Hobart or Launceston offices, customers will be speaking to our team in the safety of their homes.”

Aurora will continue to work closely with and follow the advice of the Tasmanian Government and relevant health authorities.

For more information on Aurora’s COVID-19 support, visit