Committed to delivering improved customer outcomes

Published on
4 October 2019

Aurora Energy has today released its 2019 Energy Charter Disclosure.

The Energy Charter is a world-first whole-of-industry initiative focused on embedding customer-centric culture in Australian energy businesses.

Aurora Energy is one of 18 energy companies from across the supply chain, and the only Tasmanian organisation at this point in time, to have voluntarily committed to the Energy Charter.

Acting CEO Kane Ingham said the energy retailer was proud to be a founding signatory of the Energy Charter.

“We have been a strong supporter of the Energy Charter since its inception. Our business is committed to the success of this important initiative aimed at delivering improved customer outcomes and energy in line with community expectations,” Mr Ingham said.

“The Energy Charter principles strongly align with Aurora Energy’s core focus on putting Tasmanian customers at the centre of our business.”

Aurora Energy’s Disclosure describes the customer outcomes that have been demonstrated by the business against the five principles to 30 June 2019, and highlights areas of continuous improvement that it has identified for the coming 12 months.

In particular, the Disclosure reinforces Aurora Energy’s focus on supporting Tasmanians experiencing vulnerability or affordability issues.

Mr Ingham said Aurora Energy looks forward to receiving the Independent Accountability Panel’s feedback in November 2019 to assist the continuous improvement against each principle.

Energy Charter Disclosures can be found at theenergycharterpanel.com.au/industry-disclosures/