Quick Answer

There are a couple of reasons for an estimated bill: locked gates, dogs, bad weather, and we've even heard stories of angry geese blocking the way! And, while the estimators are pretty good at their job, there is room for error, and the bill you receive might not always reflect your actual energy use.

Don't worry, there is a solution to estimated bills, including having a remotely read advanced meter installed.

What is an estimated bill?

Estimated bills are based, where possible, on your average usage at the same time last year. 

Solar customers will notice that zero kWh will be displayed for your feed-in credit. Please be assured that you will not lose any credit for the solar power you have exported to the grid, you’ll see it all on your next account with a true read.

Any discrepancies between the estimate and your actual usage will be fixed at the next account you receive with an actual read. 

If you’d like to check the difference between the estimate and your actual usage you can do a self-read of your meter. If you believe the estimate is exceedingly high you may be able to submit your meter read before the due date of your bill. 

Do a self-read

Paying your estimated bill

Although your bill has been estimated, you are still required to pay it by the due date. Alternatively, you can request that a real meter read to be done outside of the billing cycle, however, there may be an extra charge for this (as per clause 9.3(d) in your Standard Retail Contract.)

If you need more time to pay you can set up a short or long-term payment plan online. 

Set up a payment plan

Providing access to your meter

Access to your meter is mandatory under clause 11(a) of your Standard Retail Contract with us. If you don't provide clear and safe access to your meter in the future, you could incur extra costs and the disconnection of your power supply. 

We understand that it can sometimes be difficult to provide clear and safe access to your meter, we want to work with you to find a solution. If you'd like more information, please contact our friendly, local team. 

Contact us


Advanced meters 

Advanced meters are read remotely, which means there is no need for a meter reader to visit your property every 3 months to physically read your meter. 

They record your energy usage in 15-minute intervals and, where mobile phone coverage allows, your data is sent securely on a daily basis to us (once per day), which means no more estimated bills! 

For the majority of customers, upgrading to an advanced meter is free*. All you need to do is fill out our meter request form and we'll sort out the rest! 

Upgrade your meter

*Sometimes extra work is required before a meter can be safely exchanged. If this happens we won't exchange your meter and we'll contact you to let you know what happens next.