Quick Answer

We've established a COVID-19 Customer Support Program supported by a $5M Customer Support Fund specifically to help our residential and small business customers impacted by the pandemic.

This will allow us to help people pay their energy bills and allocate more resourcing to people experiencing hardship through things like bill relief, waiving fees and charges, freezing debt, payment plans and more.

Aurora Energy bill 

The Tasmanian Government has announced that eligible small businesses on the below energy products and whose yearly business consumption is less than 150MWh will have 100% of their next bill automatically waived. (Bills issued after April 1st, 2020)

  • Business Time of Use (Tariff 94)
  • General Business (Tariff 22)
  • Irrigation Time of Use (Tariff 75)
  • Low Voltage Demand (Tariff 82)

This waiver will be automatically applied. You do not need to fill out this form to receive this support. 

If you not eligible you can apply for assistance through Aurora Energy's $5M customer support fund. Support can include bill relief, waiving of fees and charges, freezing debt and payment plans. Please fill out the form. 

TasWater bill 

Eligible small businesses will also receive a 100% rebate on their quarterly TasWater bill


If you need additional support, we can help you. Fill out our business support form.

Tas Gas Networks

From 1st April to 30th June 2020, eligible businesses on the standard commercial tariff will have their daily charges suspended. 

Additionally, fees relating to disconnections, reconnections, final meter reads and reasonable special meter reads will also be suspended.

The waiver will be automatically applied. You do not need to fill out this form to receive this support. However, if you need additional help, please fill out our business support form.

Get support