Quick Answer

In light of the easing COVID-19 situation and restrictions, TasNetworks have announced meter readings will recommence in all regions of Tasmania on Monday the 25th of May. Controls have been put in place to continue to minimise exposure for our people and the community, with meter reads only being taken under certain circumstances (Click learn more). If safe and possible, we appreciate gates being left open for our readers.

In light of the easing COVID-19 situation and restrictions, TasNetworks have announced meter readings will recommence in all regions of Tasmania on Monday the 25th of May.  Controls have been put in place to continue to minimise exposure for our people and the community, with meter reads only being taken where:

  • The property is not an aged care home, doctor’s surgery, hospital, or similar site where there may be vulnerable people
  • The meter is not located inside a residence, and safe, unhindered access is available
  • The meter reader can maintain a social distance of at least 1.5m to anyone at the property at all times
  • Customer keys are not required to access the meters

You can learn more on the TasNetworks site here

If your bill is estimated 

Where possible, we’ll base the estimates on your average usage at the same time last year. 

For customers with solar, you will notice that zero kWh will be displayed for your feed-in credit. Please be assured that you will not lose any credit for the solar power you have exported to the grid, you’ll see it all on your next account with a true read.

Any discrepancies between the estimate and your actual usage will be fixed at the next account you receive with a true read. 

If you’d like to check the difference between the estimate and your actual usage you can do a self-read of your meter. Find out how here 

Do a self-read

If you believe the estimate is exceedingly high you may be able to submit a self-read. 

Just record your meter reading (by using these instructions) and call us on 1300 132 003. You’ll need to do this before the due date of your bill.

Once you’ve provided your read, we’ll validate it. If it’s successful your bill will be re-issued based on your reading. If your reading is unsuccessful we’ll let you know why and your options for resolution.

Help paying your bill

We understand that these can be uncertain times financially, we can help with a range of payment options.

We have also established a COVID-19 Customer Support Program supported by a $5M Customer Support Fund specifically to help our residential and small business customers impacted by the pandemic. 

This will allow us to help people pay their energy bills and allocate more resourcing to people experiencing hardship through things like bill relief, waiving fees and charges, freezing debt, payment plans and more.

Read more about how we are dealing with the impacts of COVID-19 here. 

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