Electricity connection form

Use our online form to arrange your electricity connection for an existing property, it takes around 5 minutes to complete.

If your connection request is required for the next business day please call us on 1300 132 003 to discuss the fees that apply.

  • Standard connection Fee: $65.48 (GST inclusive)
  • If your request is a priority or outside normal business hours, our customer service representative will contact you to discuss the fees applicable.

Fees apply. If a government, regulator or network distributor varies or introduces a fee, charge or tax, Aurora Energy may pass through all or part of this varied or new fee, charge or tax to you. The charges for network related services, as approved by the Australian Energy Regulator, may include our reasonable costs for arranging such services.

If you have an outstanding debt from another account, you cannot connect online. Please call our Customer Service Centre on 1300 132 003 from Monday to Friday, 8am to 6pm.

Please note: fields marked with * are required.

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Existing Customer

Are you an existing Aurora Energy Customer? *:

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Your details

Do you wish to receive marketing material?:
I wish to receive my welcome pack and bills via email only:
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Connection address

Yes
Mailing heading:

Mailing address

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Is your meter accessible? *:
sub boards:

For example, is your meter out the back behind a locked gate or is there a dog in the same area. If your meter is not accessible to us you will need to call the Call Centre on 1300 13 2003.

Please note: if you have sub-boards inside your house, they need to be left in the off position on the date of connection.

Will there be a dog permanently at the premises? *:
Does anybody living at the premises require life support? *:
Concession card discount? *:
Type of card *:




Terms and Conditions:

Please note the Concession Discount is only able to be applied when there is a match of your details shown on your Concession Card with those of the primary Aurora Energy account holder. If there is a difference, you may need to correct your details with the Agency that issued your card (e.g. Centrelink or DVA). Or, if you need to update your Aurora Energy account details, please call us on 1300 13 2003.

Terms and Conditions

  • I am the customer responsible for the payment of electricity accounts or purchase of PAYG credits at the above address
  • The above address is my principal residence
  • I authorise:
    • Aurora Energy Pty Ltd and the Tasmanian Department of Treasury and Finance (State Revenue Office) to use Centrelink Confirmation eServices to perform a Centrelink/DVA enquiry of my Centrelink or Department of Veterans’ Affairs Customer details and concession card status in order to enable Aurora Energy Pty Ltd and the Tasmanian Department of Treasury and Finance (State Revenue Office) to determine if I qualify, or continue to qualify for the Annual Electricity Concession.
    • the Australian Government Department of Human Services (the department) to provide the results of that enquiry to Aurora Energy Pty Ltd and the Tasmanian Department of Treasury and Finance (State Revenue Office).
    • the Australian Department of Immigration and Border Security and the Tasmanian Department of Premier and Cabinet to provide Aurora Energy Pty Ltd and the Tasmanian Department of Treasury and Finance (State Revenue Office) with any personal information relating to me that is relevant in determining if I qualify, or continue to qualify for the Annual Electricity Concession.
    I understand that:
    • the Australian Government Department of Human Services, the Australian Department of Immigration and Border Security and the Tasmanian Department of Premier and Cabinet will use information I have provided to Aurora Energy Pty Ltd and the Tasmanian Department of Treasury and Finance (State Revenue Office) to confirm my eligibility for Annual Electricity Concession and will disclose to Aurora Energy Pty Ltd and the Tasmanian Department of Treasury and Finance (State Revenue Office) personal information including my name, address, payment and concession card type and status.
    • this consent, once signed, remains valid while I am a customer of Aurora Energy unless I withdraw it by contacting Aurora Energy Pty Ltd or the applicable department.
    • I can obtain proof of my circumstances/details from the applicable department and provide it to Aurora Energy Pty Ltd and the Tasmanian Department of Treasury and Finance (State Revenue Office) so that my eligibility for the Annual Electricity Concession can be determined.
    • if I withdraw my consent or do not alternatively provide proof of my circumstances/details, I may not be eligible for the Annual Electricity Concession provided by Aurora Energy Pty Ltd and the Tasmanian Department of Treasury and Finance (State Revenue Office).
Do you accept the above consent and conditions? *:
Privacy:

Privacy statement

Aurora Energy and the State Revenue Office are collecting this personal information for the sole purpose of assessing your eligibility for an electricity concession. The information collected on this form is deemed personal information for the purposes of the Personal Information Protection Act 2004. Without this information, your application for the concession will not be able to proceed. You are able to request access to the personal information held about you, and to request it be corrected if necessary, by contacting Aurora Energy.

Calendar
connection note:

Date format required DD/MM/YYYY (e.g. 21/01/2016)

We require a minimum notice of one business day before your connection date. 

If your connection request is required for the next business day please call us on 1300 13 2003 to discuss the fees that apply. 
Connection dates are subject to approval, Aurora will contact you if your chosen date is not available.

Privacy and Consent:

By submitting this online form you are agreeing to the fees that apply and acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement (PDF 57KB).

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