Lost or missing bill

If you've lost your bill and need a copy, please complete the following form and we'll forward it to you as soon as possible. To speed up the request please supply your account number (you'll find it on a previous bill in the top right corner).

Have you tried viewing your bill online with Aurora Online Services? It will display the current amount outstanding.

Please note: fields marked with * are required.

Located at the top right hand side of your Aurora bill

By submitting this online form you acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement (PDF 57KB).