Request a payment extension

Use this form for a short term payment extension. To be eligible, you must be able to pay your outstanding bill in full 1 week prior to your next meter reading date. (You can find this on the back page of your bill, towards the bottom.)

Please note you will not be charged the late fee if you are approved for a short term payment extension prior to the due date. You will be charged interest for every day you have debt outstanding after the due date.

If you require a longer payment plan arrangement, please call us on 1300 13 2003.

Please note: fields marked with * are required.

This is the address of the premises you want the extension for, not necessarily your mailing address.

Located in the blue panel on the right hand side of your bill

Date format required DD/MM/YYYY (e.g. 21/01/1975)

Type of payment extension *


Date format required DD/MM/YYYY (e.g. 21/01/2016)

I wish to receive my bills via email *

More about eBill

By submitting this online form you acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement (PDF 57KB).