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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.

To aurora+

Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account

Power in your hands

aurora+ is now available! Offering an easier way to view and manage your energy. 

Learn more

Wait. Before you start have you got what you need to complete the form?

  • You'll need a form of ID - if you're already an Aurora customer, the ID we have on file for you is best.
  • If you have a concession card, make sure you have it handy!
  • If you're trying to organise a connection in less than three days, you'll need to call us to discuss the fees that might apply.
  • Your connection address - If your address doesn't pop up it's ok. Just fill in your full address as best you can (unit number etc.) and the form will still submit successfully. We will call you if we have trouble confirming the address!

 

*Due to the impacts of the COVID-19 virus, we have fewer staff to action requests and there may be some delays in processing. If your connection is urgent please call us on 1300 132 003, Monday to Friday, 8am - 6pm.

  • STEP 1
    Select your plan
  • STEP 2
    Personal details
  • STEP 3
    Property details
  • STEP 4
    Payment details
  • STEP 5
    Review
Select your plan
 
 
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Unlock access to aurora+ and discover your usage through the app
No more meter reads! Advanced meters can be read remotely.
Free installation
Due to global supply chain shortages, we are currently experiencing meter exchange delays. This will not affect connection requests. Your meter exchange will happen at a later date. We'll let you know when your meter becomes available.
Would you like to switch to an advanced meter?
Your available plans

Residential Peak & Off-Peak

Is This You?
You want more control over what you pay for power
You use most of your power during the day
You use a lot of power on the weekends
More Information

Residential Flat Rate

Is This You?
You don’t want to worry about when you use power
You have wired in heating (like a heat pump) and electric hot water
You use most of your power on weekday mornings and evenings
More Information

Due to a global shortage of advanced meters, there may be a delay in getting your meter exchanged. We're working hard to ensure any delay is as minimal as possible. At this time we are not able to confirm a date or time the exchange will occur.

Any change to your energy plan will occur at the time of your meter exchange.

Once your meter becomes available we'll contact you to confirm the exchange date.

Take control with aurora+

For only 11c per day, the aurora+ app is ready to unlock the usage data and account management tools you need to save big on power!

Find out more about aurora+

Request a call to discuss other plan options?

What else you need to know:

  • We need at least three business days notice before your connection date and a standard connection is $86.64 (GST inclusive). 
  • We need to know where your meter is and that there is safe and clear access. Also, let us know if there are any sub-boards inside as we may need access to them too. There's a wasted site visit fee of $86.64 if access is not clear.

Some other things you need to know:

  • Sometimes the government, regulator, network distributor or metering coordinator will change a fee, or add a new fee, and we may pass that on to you.
  • If you owe money from another account, you can’t connect online and you’ll need to give us a call on 1300 132 003 from Monday to Friday, 8am to 6pm.