Selected articles from this site

Have you thought about setting up a direct debit or would you like to pay an even amount every month (or even week) to avoid getting a quarterly bill?

There are a number of payment options to help you keep ahead and if the time comes and you need a little extra help, we're here for you too.

Our commitment to the community

We are proud to be Tasmanian and are committed to ensuring as Tasmanians we all have a community to be proud of now and into the future.

We support a variety of sporting, community and not for profit organisations across the island.

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Frequently asked questions

How do I change the mailing address on my Aurora account?

You can log into your Aurora Online account and change your address online or submit a request via our general enquiry form. Or residential customers can call us on 1300 132 003 to speak to one of our team.
Small business customers can call us on 1300 13 2045

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How do I arrange an electricity concession discount on my Aurora account?

You can call us with your concession card details or send in a concession card discount application form if you have one of the following concession cards:
· Pensioner Concession Card (Centrelink or Veterans Affairs)
· Health Care Card
· ImmiCard (Bridging Visa E)
· Tasmanian Concession Card (issued by Department of Premier and Cabinet)
· Community Detention Card

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What do I do if I can't pay my account on time?

If you are having trouble paying your bill we can help. Contact us or request a payment extension.

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What should I do if I think my meter reading is too high?

If you think the meter reading on your bill is too high, you may be able to check by reading your own meter.

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Can I pay my Aurora bill online?

Yes. You can pay your bill with a VISA or MasterCard using our online payment system.

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