Each year we provide $30,000 for up to six community projects to help vulnerable Tasmanians.
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Have you thought about setting up a direct debit or would you like to pay an even amount every month (or even week) to avoid getting a quarterly bill?
There are a number of payment options to help you keep ahead and if the time comes and you need a little extra help, we're here for you too.
Payment options
Did you know there are several different ways to pay your Aurora Energy account? Find the best option for you here.
Need extra help paying your bill?
We understand that sometimes it's not easy to stay on top of your bills. From payment extensions to concessions and discounts, find out how we can help you here.
Understanding your bill
Ever wondered what the graphs mean on your bill or how much is a lot of kwh? We break it down for you.
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Published on
29 March 2019
Why direct debit?
Have you ever wondered what it would be like to forget your bills ever existed?
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Published on
29 March 2019
Our top 5 tips for cutting your energy bill
Looking for tips to help save you some $ off your next bill?
Frequently asked questions
How do I change the mailing address on my Aurora account?
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You can log into your Aurora Online account and change your address online or submit a request via our general enquiry form. Or residential customers can call us on 1300 132 003 to speak to one of our team.
Small business customers can call us on 1300 13 2045
How do I arrange an electricity concession discount on my Aurora account?
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You can call us with your concession card details or send in a concession card discount application form if you have one of the following concession cards:
· Pensioner Concession Card (Centrelink or Veterans Affairs)
· Health Care Card
· ImmiCard (Bridging Visa E)
· Tasmanian Concession Card (issued by Department of Premier and Cabinet)
· Community Detention Card
What do I do if I can't pay my account on time?
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If you are having trouble paying your bill we can help. Contact us or request a payment extension.
What should I do if I think my meter reading is too high?
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If you think the meter reading on your bill is too high, you may be able to check by reading your own meter.
Can I pay my Aurora bill online?
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Yes. You can pay your bill with a VISA or MasterCard using our online payment system.