Account name and postal address
The name of the account holder (there may be more than one) and the address the bills are sent to.
Statement for the period
These dates relate to when your bill was issued, not the dates of your meter read.
Summary information based on the opening balance (amount due on your previous bill), total payments, energy charges and other items.
Amount due and pay by date
The amount due will appear as the ‘opening balance’ on your next statement.
Customers account number
Use this number when you contact us for more information or to log in to Aurora Online. to Aurora Online.
Important messages from Aurora Energy
Read more about Electricity cost breakdown.
If your account is estimated or has had changes applied, you will be notified here and directed to the back page for further details.
Details of Payments and Charges
All payments and charges received in this billing period (including any applicable network charges, late payment fees, interest etc).
For GST details please view Other Items on Page 4 of your bill.
Service and Support
Details some of the ways we can help and support you. For more information please visit www.auroraenergy.com.au or we are always happy to hear from you by phone.
Your Supply details
A summary of your supply address by energy connection type, bill period and National Metering Identifier (NMI). If you have more than one NMI, these details will appear on a separate page.
The supply period refer to the dates you have been billed for and also tells you how many days were in that period.
It is possible for the supply period dates and the date your Statement was issued (on the front of your bill) to be different.
Emergency contact information
Your local distributor's emergency number to report any faults or emergencies.
Information about energy usage and charges
This includes a breakdown of charges including services charges, demand and energy rates.
If you receive a concession or any other discount it will also appear here.
Transmission loss factor and distribution loss factor
These are multipliers that appear on all electricity customer bills. They have already been applied to tariffs, which means they do not change the charges of tariff bills.