Account name and postal address

The name of the account holder (there may be more than one) and the address the bills are sent to.


Contact information

Phone number and opening hours


Invoice number

A reference used by Aurora Energy for easy identification of each bill.


Statement for the period

These dates relate to when your bill was issued, not the dates of your meter read.


Account summary

Summary information based on the opening balance (amount due on your previous bill), total payments, energy charges and other items.


Amount due and pay by date

The amount due will appear as the ‘opening balance’ on your next statement.


Customers account number

Use this number when you contact us for more information or to log in to Aurora Online. to Aurora Online.


Important messages from Aurora Energy

Read more about Electricity cost breakdown.


Payment options and payment slip

Details the ways you can pay using your reference number and relevant biller codes. This is also a detachable payment slip that can be used to pay in person or at Australia Post. More payment options are available on page 2 of your bill.


Important Information

If your account is estimated or has had changes applied, you will be notified here and directed to the back page for further details.


Details of Payments and Charges

All payments and charges received in this billing period (including any applicable network charges, late payment fees, interest etc).

For GST details please view Other Items on Page 4 of your bill.


Service and Support

Details some of the ways we can help and support you. For more information please visit or we are always happy to hear from you by phone.


Your Supply details

A summary of your supply address by energy connection type, bill period and National Metering Identifier (NMI). If you have more than one NMI, these details will appear on a separate page.

The supply period refer to the dates you have been billed for and also tells you how many days were in that period.

It is possible for the supply period dates and the date your Statement was issued (on the front of your bill) to be different.


Emergency contact information

Your local distributor's emergency number to report any faults or emergencies.


Information about energy usage and charges

This includes a breakdown of charges including services charges, demand and energy rates.

If you receive a concession or any other discount it will also appear here.


Metering information

Details of your meter reads and the number of units recorded.


Transmission loss factor and distribution loss factor

These are multipliers that appear on all electricity customer bills. They have already been applied to tariffs, which means they do not change the charges of tariff bills.


Approximate next meter reading date

This is the date scheduled by the distributor, and their meter readers will read your meter on this date or one business day either side of it.