Account name and postal address
The name of the account holder (there may be more than one) and the address the bills are sent to.
Statement for the period
These dates relate to when your bill was issued, not the dates of your meter read.
Summary information based on the opening balance (amount due on your previous bill), total payments, energy charges and other items. Detailed information is displayed on Page 2.
Amount due and pay by date
Amount Due: Total amount due on your account as at end of statement period date (including any arrears).
Due Date: The date new charges are payable by (overdue amounts are payable immediately).
Customers account number
Account Number: Use this number when you contact us or to log into Aurora Online.
Important messages from Aurora Energy
Read more about Electricity cost breakdown.
Details of Payments and Charges
All payments and charges received in this billing period (including any applicable network charges, late payment fees, interest etc).
If your account is estimated or has had changes applied, you will be notified here and directed to the back page for further details.
Service and Support
Details some of the ways we can help and support you. For more information please visit www.auroraenergy.com.au or we are always happy to hear from you by phone.
Your Supply details
A summary of your supply address by energy connection type, bill period and National Metering Identifier (NMI). If you have more than one NMI, these details will appear on a separate page.
The supply period refer to the dates you have been billed for and also tells you how many days were in that period.
It is possible for the supply period dates and the date your Statement was issued (on the front of your bill) to be different.
Emergency contact information
Your local distributor's emergency number to report any faults or emergencies.
Information about energy usage and charges
This includes a breakdown of charges including services charges, demand and energy rates.
If you receive a concession or any other discount it will also appear here.
Approximate next meter reading date
This is the date scheduled by the distributor, and their meter readers will read your meter on this date or one business day either side of it.