Payment methods

With a credit card or BPAY

Use your credit card to pay your online bill, or pay via BPAY online or over the phone.

Prepayment

We have payment options that allow you to prepay for your energy bills.

Direct debit

Direct Debit gives you the control to decide how to pay your energy bills ‐ and then does the work for you!

Periodical payments

Making payments on a regular basis as and when you can afford can help you avoid one quarterly bill. 

By phone or mail

You can use your debit account, Visa or MasterCard to pay your Aurora Energy bill over the phone.

  • Call Australia Post on 13 18 16. (The Australia Post Billpay code for Aurora Energy is 0755); or
  • Call your financial institution to set up and pay via BPAY. (The BPAY code for Aurora Energy is 5595).

Late Payments

Aurora Energy has a late payment fee of $5 plus interest for those customers who do not pay their accounts in full by the due date and have not contacted Aurora Energy prior to that date to agree on a deferred payment arrangement.

If a late fee is incurred, it will appear on the statement for the following quarter. Overdue accounts for Standard Retail Contract customers may be charged interest that reflects the 90-day Bank Accepted Bill rate (plus 6%), as set by the Reserve Bank of Australia for the relevant quarter.

Business customers who are exempt from the fee

  • If there is an agreed payment plan in place
  • If a business is using EasyPay

Please note, if you do not pay your bill by the due date you may be at risk of:

  • disconnection
  • your credit rating being negatively affected
  • legal action.

If you are unable to pay your account in full by the due date, call our Customer Service Centre on 1300 13 2045 to arrange a mutually agreeable payment arrangement and avoid the late payment fee.