Through the Farm Energy Advocate service, Aurora Energy's farm business customers can access specialist advice and information on managing their energy usage and costs. The Farm Energy Advocate service can also connect and refer farmers to other specialist support services.
You can contact the Farm Energy Advocate service on 1300 10 FARM (3276) Monday to Friday, 8am – 6pm or request a callback at a time that suits you. If you prefer, we’re also on email at firstname.lastname@example.org.
What can the Farm Energy Advocate service offer me?
Our team of business specialists can provide general assistance, along with the following:
Consolidation of accounts to help farm business customers reduce the number of statements they receive.
Customisation of accounts, allowing farm business customers to choose the name that best describes each of their connections. These customised names will appear on the monthly statement. For multiple connection sites, farm businesses can have more than one customised account – for example, 15 sites spread across three separate accounts.
Timing of accounts to assist with cash flow. Farm business customers can choose the day of the month they would like to receive their statement.
Farm business customers with interval meters are eligible for a tariff assessment to analyse their consumption data and ensure that their business is on the most cost-effective tariff. Customers that do not have an interval meter are also welcome to contact our team to discuss how tariffs might be optimised within their farm business.
Tailored payment arrangements
At Aurora Energy, we understand that from time-to-time customers experience financial difficulties and may need additional assistance. The Farm Energy Advocate service can refer rural customers having difficulty with paying their Aurora Energy electricity statement for a payment arrangement that is tailored to meet their specific situation.
The Farm Energy Advocate service can connect farm businesses to the Agribusiness Support program. The Agribusiness Support program offers eligible small rural and regional agribusinesses flexible payment plan arrangements, business and financial management coaching sessions and on-farm energy usage audits.