How does it work?

If you have moved into a property with Aurora PAY AS YOU GO you will never receive another power bill again. That means no more surprises and more control over your budget.

You will be given an Aurora PAY AS YOU GO Smart Card that you 'charge up' with credits at any Aurora PAY AS YOU GO Recharge Agent. Slip the card into the meter and the credits are transferred.

Your Aurora PAY AS YOU GO meter displays the credit you have at all times. It helps you take advantage of cheaper electricity rates at different times of the day and displays when it's time to purchase more credits.

The meter has $18 Emergency Credit to ensure you are not without power if you cannot immediately get to an authorised Aurora PAY AS YOU GO Recharge Agent to recharge your Smart Card. As the name suggests, it is designed to help you out – but only in emergencies!

Your 3-month trial

We're so sure you'll love the benefits of Aurora PAY AS YOU GO that we have backed it with a satisfaction guarantee. If you're not completely happy with Aurora PAY AS YOU GO, you can contact us on 1300 13 2003 and we will remove your meter free of charge within those first 3-months. There's nothing for you to do, you'll automatically begin a 3-month trial period on the date you move into your property that has Aurora PAY AS YOU GO installed.

You can also revert to standard metering free of charge within 28 days of a rate increase. All you need to do is contact Aurora and we will assist you.

How can I manage my electricity costs?

Aurora PAY AS YOU GO offers Time of Use pricing, which means that you can take advantage of different electricity rates at different times of the day. You'll also notice that there are pricing combinations for weekdays, weekends and different months of the year. This means that you can save on your electricity costs by using appliances during the cheaper times. For example, if you run your washing machine, dishwasher or dryer in the evening or at night, you'll potentially notice a saving in your power costs. Even simple things like doing your ironing in the evening can save you money.

Can someone else use my Smart Card credit in their meter?

For your safety and security, your Aurora PAY AS YOU GO Smart Card will work only in your meter.

How do I charge up my Smart Card?

Once you receive your Smart Card, sign it immediately. You can then purchase any amount of credit between $5 and $200 by taking the Smart Card to an Aurora PAY AS YOU GO Recharge Agent*.

*Please note: Aurora PAY AS YOU GO Recharge Agents prefer cash transactions and are not obliged to accept cheques, EFTPOS or credit cards.

How do I charge up the meter?

The process for charging up your meter is the same, whether you have a Siemens PAY AS YOU GO Meter or an ACTARIS Talexus Payguard.

Insert your Smart Card into your Aurora PAY AS YOU GO meter and the amount of credit you have purchased will be transferred to the meter.

How do I use my meter?

Siemens PAY AS YOU GO Meter

Insert the Smart Card with the picture-side facing left. The main display will always show the value of the credit (or debt) that is in the meter.

The value displayed on your meter is affected in three ways:

  • the amount of credit you have transferred from your Smart Card to the meter
  • the amount of electricity you use
  • the deduction of daily fixed charges

When you press the BLUE BUTTON you can scroll through the following meter displays to find out:

  • Meter readings in kilowatt hours (kWh) for each rate. (Each reading is followed by a display of its corresponding rate in cents/kWh. The rate showing "NOW" is the rate you are currently being charged.)
  • Total energy in kWh.
  • The Standing Charge in $ per week. This is made up of the services and meter charges. It also includes any outstanding debt that you may have with Aurora (You will always be notified of any special arrangement to collect a debt).
  • The Emergency Credit Threshold. Emergency Credit becomes available when the level of remaining credit falls below this amount (currently $3).
  • The Emergency Credit Limit. This is the amount of Emergency Credit available for use.
  • If you do not press the blue button again within 10 seconds, the meter will revert to the main display.

ACTARIS Talexus PayGuard

The front panel of your meter provides operating instructions. The number in brackets on the left hand side of the display indicates what information is being displayed at any time. For example [1] is the default display showing the value of the credit that is in the meter. If no extra credit is added to the amount, the credit value displayed will decrease in two ways:

  • according to the amount of electricity you use
  • the deduction of daily fixed charges (this may also include a daily deduction resulting from the repayment of an outstanding debt).

You can scroll through the following displays by pressing the blue button (if you do not press the button again within 30 seconds, the meter will revert to the main display). The display sequence is as follows:

  • Test display
  • Time and the current pricing rate being applied
  • Date and the current pricing rate being applied
  • Total credit which has been entered into the meter [2]
  • The Standing Charge in dollars per week [3]. This is made up of the Services and Meter Charges and any debt charges
  • Total energy consumption which is the sum of consumption in all rates
  • Meter readings in kWh for each rate. Each reading is followed by a display of its corresponding rate in $/kWh [4].

For more information view our How does Aurora PAY AS YOU GO work? PDF (965KB)