Bill assistance

Take control with payment choices

If your bill is higher than expected, we can help you with a range of different payment options and plans.

Request a payment extension

If you are having trouble paying your bill by the due date, call Aurora to discuss your options.

Lost or missing bill

If you require a copy of your Aurora bill we will send you one.

Change your billing details

Make sure your contact details are up to date with Aurora Online Services.

Direct Debit Discount

Receive a $5 discount on your bill when you pay your electricity bill in full, by the due date, via direct debit using your savings or cheque account.

NILS Network of Tasmania

Learn more about our partner programs and how they may assist you.