Discounts and Concessions

Annual Electricity Concession

Prices effective from 1 July 2017

The electricity concession is given to Tasmanian customers who have a Pensioner Concession Card issued by Centrelink or the Department of Veterans Affairs, a Health Care Card issued by Centrelink, an Immigration Card, or a Community Detention Card. The concession is administered by Aurora Energy on behalf of the Tasmanian Government.

The Annual Electricity Concession provides a daily discount to eligible customers, this rate is currently 135.208 cents per day.

Eligible cards are:

  • Pensioner Concession Card (Centrelink or Veteran’s Affairs)
  • Health Care Card
  • ImmiCard (Bridging Visa E)
  • Tasmanian Concession Card (issued by Department of Premier and Cabinet)

*The concession only applies to the customer's principal place of residence and cannot be claimed for holiday homes, rental properties or commercial businesses.

*The residence must be billed at a general domestic tariff or it's equivalent. Combined domestic and business tariffs are not eligible for the concession.

To apply for the Annual Electricity Concession, eligible customer should complete the Application Form (PDF) or use the online application form.

For more information please visit either State Revenue Office (external link), the Tasmanian Government Concession website (external link) or alternatively phone our Customer Service Centre on 1300 132 003, Monday to Friday 8am – 6pm.

Life support concession

The Life support concession provides a daily discount to eligible customers who use an approved life support system or who live with someone who uses such a system in their principal place of residence.   

The approved devices and rates per day are:

1. Oxygen Concentrator 100.214¢
2. Peritoneal dialysis machine 74.353¢
3. Haemo-dialysis machine 74.353¢
4. Chronic positive pressure & airways regulator 35.560¢
5. Respirator (iron lung) 132.542¢
6. Combination oxygen concentrator and chronic positive pressure and airways regulator 135.774¢
7. Phototherapy machine 188.851¢
8. Left ventricular assist device 35.560¢

To apply for this concession, eligible customer should complete the Application Form (PDF).

For more information please visit either State Revenue Office (external link), the Tasmanian Government Concession website (external link) or alternatively phone our Customer Service Centre on 1300 132 003, Monday to Friday 8am – 6pm.

Medical cooling or heating concession

The Medical cooling or heating concession provides a daily discount to eligible customers who have, or who live with a person who has, a medical condition that requires cooling or heating of the customer's principal place of residence in order to manage that condition. The current concession is 40.498 cents per day. The electricity account holder must have an eligible Pension Concession Card or Health Care Card to qualify for the medical cooling or heating concession.

To apply for this concession, eligible customer should complete the Application Form (PDF).

For more information please visit either State Revenue Office (external link), the Tasmanian Government Concession website (external link) or alternatively phone our Customer Service Centre on 1300 132 003, Monday to Friday 8am – 6pm.