Direct Debit

Smart choice, smooth option

Direct debit gives you the control to decide how to pay your energy bills – and then does the work for you!
With direct debit you have a couple of options.

  1. You can have the amount of your bill deducted out of your account as it comes due.
  2. You can make regular payments that are credited against your energy account – this could pay for your bill when it arrives or leave you with just a portion owing.
  3. Or a combination of the two: regular payments can be deducted and then any remaining amount on your bill can come out on the due date.

When you sign up for direct debit, you may be entitled to the Direct Debit Discount.

What Next?

Sign up for direct debit using our secure online form

Sign up for direct debit (PDF 204kB)

View the terms and conditions

Read the details

Banking arrangements

Direct Debit may be used with all participating financial institutions. Accounts which issue statements, such as a cheque account or a statement savings account are eligible. The statement is your accurate record of payments made. Some passbook accounts and investment accounts are not included in the service. Some financial institutions may charge a fee for managing direct debits or defaults that may occur. If in doubt, check with your financial institution.

Electricity bills

You will receive your usual electricity bill and the amount owing will be debited on or soon after the due date. If the due date falls on a weekend the amount will be debited the next working day. You must have sufficient funds in your account on the payment-due date shown on the bill. If funds are not available on two occasions we may have to cancel the arrangement. Any fees which Aurora incurs for insufficient funds will be charged to you.

Advance payment

This allows you to nominate an amount (not less than $15) to pay at regular intervals decided by you. These instalments will be credited to your Aurora account. You may defer or alter this amount at any time. You will still pay the balance of the bill on the due date, but your regular payments will mean you'll receive much smaller bills.

How advance payment works

You nominate the regular amount you wish to pay in advance, then nominate the frequency for the deductions (weekly, fortnightly, monthly). When you receive your statement it will show the total of the bill less the payments, so you'll only have to pay the balance.

Cancel your Direct Debit

You can cancel your direct debit arrangement at anytime.

If you cancel your Direct Debit payment arrangement, Aurora Energy will not rely on that arrangement to pay for any future or outstanding payment.

Simply fill in our Direct Debit Cancellation Form (PDF 131)

Once you have completed this form, please do one of the following:

  • Post it to: Aurora Energy Direct Debit – Revenue Services GPO Box 191, Hobart TAS 7001
  • Fax it to:(03) 6237 3444

Please allow up to five (5) business days to cancel your Direct Debit arrangement from the day we receive your form.