If you are an existing Aurora Energy customer you can use Aurora Online or fill in our online electricity connection form to arrange a new electricity connection.*
The online connection form takes around 5 minutes to complete.
Alternatively you can contact our Customer Service Centre on 1300 132 003 between Monday to Friday 8am – 6pm.
If you are a new customer please fill in our online connection form or contact our Customer Service Centre on 1300 132 003 between Monday to Friday 8am – 6pm to arrange a new connection. (We will require some form of identification such as your drivers licence.)
* Fees apply. If a government, regulator, network distributor or metering coordinator varies or introduces a fee, charge or tax, Aurora Energy may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services, as approved by the Australian Energy Regulator, may include our reasonable costs for arranging such services.
6-month safety inspections
To reconnect a premises that has not had the power on for 6 months or longer, you must organise a safety inspection.
This requirement also applies to a premises with an Aurora PAY AS YOU GO meter that has not received a credit purchase for 6 months.
To organise a safety inspection you will need to engage an independent licensed electrical contractor (EC). Once your EC has performed the safety inspection, an EWR will need to be sent to us to certify the premises is deemed ‘safe’ for reconnection.
Any costs incurred from the safety inspection are paid for by you.
New poles and wires
If you are building or renovating and need new poles and wires installed – either because there are none in place, or they need to be replaced – you need to contact your network distributor (TasNetworks).
Aurora Energy may charge an Application Fee of $110 during business hours and $275 after hours, depending on the installation.
If you have gas in your street but not connected to your house Aurora Energy can arrange this for you. Contact our Customer Service Centre on 1300 132 003 between Monday to Friday 8am – 6pm to begin your gas application. Tas Gas Networks may charge a connection fee based on your expected use (see table below).
Published Tas Gas Networks connection fees at July 2016
Ducted heating or hot water and a flued heater
Hot water only or a flued heater only
Customers not meeting the requirements of option 1 or 2
See more information on gas.