Q. What has changed with electricity pricing for this year?
A. The Tasmanian Government has continued to cap electricity prices for 2018/2019.
For all regulated small business and residential customers, this has been reflected as a price increase of 2.05 percent (or less than $1 per week).
View the published advertisement for Standing Offer electricity prices.
Q. Has GST been considered in the current pricing policies?
A. Yes, all electricity rates and charges include the Australian Government's GST.
Q. When can I find details of the prices?
A. Standing Offer prices applicable from 1 July 2018 will be advertised in the three main Tasmanian newspapers on Saturday 23 June 2018.
From 1 July 2018 this information will be available on our website.
Q. Does the price increase apply to Aurora PAY AS YOU GO?
A. The price increase for the average residential customer of approx. 2.05 percent will also be applied at the same rate to Aurora PAY AS YOU GO (APAYG) rates.
As per the terms and conditions of the product, Aurora Energy is required to publish APAYG rates 28 days prior to them becoming effective. The date of the published price increase is Saturday 23 June 2018, with APAYG prices taking effect from 21 July 2018. View the published rates (PDF).
Q. How do I remove my APAYG meter and what it will cost?
A. It is FREE to exchange your APAYG meter to an advanced meter from 23 June 2018. To arrange this exchange, you can request an exchange online at or call us on 1300 132 003 (Monday to Friday, 8am – 6pm)
Q. How can I reduce my electricity costs?
A. It’s important to understand where and how energy is used in homes and/or businesses. To find out how small changes in energy use can make big differences to bill costs, View help and advice.
Q. Why are prices in Tasmania going up?
A. Electricity prices in Tasmania are linked with prices in Victoria through Basslink.
Historically, wholesale electricity prices in Victoria were quite low, which benefited Tasmanian customers for many years. However, this is no longer the case, and higher prices in Victoria are pushing up whole electricity prices in Tasmania.
We understand that the State Government will be examining the way in which wholesale prices are calculated in Tasmania taking into account our link to Victoria.
Q. Does the price increase apply to Aurora Energy’s gas tariffs?
A. Aurora Energy’s gas tariffs are set independently of Aurora Energy’s electricity tariffs and remain unchanged from their current rates set from 1 January 2018.
Q. Why did the FiT decrease?
A. Under legislation introduced by the Government last year, the Treasurer has the ability to set the Wholesale Energy Price (WEP) that is passed through to regulated customers.
Due to increases in wholesale energy costs, the Treasurer again elected to reduce the Wholesale Energy Price this year.
The FiT is calculated by the independent Tasmania Economic Regulator based on a number of underlying costs, primarily wholesale energy costs.
As a result of the Treasurer’s Wholesale Energy Price Order the Wholesale Energy Price decreased, and as a result the FiT also decreased slightly.
Detailed information on how the Regulator calculates the FiT can be found at: http://www.economicregulator.tas.gov.au/electricity/pricing/feed-in-tariffs
Q. What about if I am on a Legacy Feed-In Tariff?
A. Customers on the Legacy Feed-in Tariff will continue to receive their current rates until 31 December 2018, subject to meeting all ongoing eligibility requirements. The Government is currently undertaking a FiT review. It is expected that the review will result in a revised FiT rate, which will be implemented by 1 January 2019. Aurora Energy will continue to work alongside Government to achieve a positive outcome for our customers.
Q. Is GST included in the Feed-in Tariff rate?
A: In accordance with Australian Tax Office rules, Aurora Energy applies GST to the Feed-in-Tariff rate for GST registered entities. However, GST is not included in the Feed-in-Tariff rate for residential customers.
Q. Are there changes to the electricity concession for pensioners or eligible health care cardholders?
A. Yes, the Annual Electricity Concession for eligible pensioners will change, effective from 1 July 2018. Full details will be available from this date on our website.
Concessions are set by the Tasmanian Government and are also available on the State Government website, www.concessions.tas.gov.au
Q. Are there changes to life support and medical cooling or heating customers?
A. Yes, the concession applicable to customers on life support and for medical cooling or heating customers will change effective from 1 July 2018.
Life support and the medical cooling or heating discounts are set by the Tasmanian Government, and information and application forms will be available from 1 July 2018 on our website or on the State Government website, www.concessions.tas.gov.au
Q. Have the network charges (Fee Based Services) increased by the same amount?
A. Network charges are set by the network distributor and approved by the Australian Energy Regulator. Aurora Energy does not increase these charges before passing them on to customers.
More information about Network charges is available on the TasNetworks website (www.tasnetworks.com.au).
Q. How can I lodge a complaint about Network charges?
A. If a customer is unhappy with the network charge, they can lodge a complaint with Aurora Energy through our usual internal complaints process, contact TasNetworks, or contact the Ombudsman.
Q. How are the off-peak times determined for Time of Use tariffs?
A. All times are expressed in Eastern Standard Time. No time-switch adjustment is made for Daylight Saving Time. This is consistent with general practice throughout Australia that, unless otherwise stated, time is taken to be Standard Time. It is also consistent with the rules of the National Electricity Market (NEM), which Tasmania joined in 2005.
If you have any other questions, please contact us