Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Use our free online account management tools and forms to manage your account quickly and easily.
Relax, don't think about it and have the amount from your bill automatically taken out of your chosen bank account when it's due!
You might be entitled to a discount when you sign up for direct debit with your electricity account!
If you pay by the due date and use a bank account (with your BSB and account number instead of a credit or debit card) to make the payment a discount will be applied at a daily rate of 5c + GST per day and added up over the period of the statement.*
Sign me up!*The discount does not apply for:
You can cancel your direct debit arrangement at any time, just give us a call on 1300 132 003
If you cancel your Direct Debit payment arrangement, Aurora Energy will not rely on that arrangement to pay for any future or outstanding payment.
Simply fill in our Direct Debit Cancellation Form (PDF)
Once you have completed this form, please do one of the following:
Post it to Aurora Energy Direct Debit – Revenue Services GPO Box 191, Hobart TAS 7001
Fax it to:(03) 6237 3444
Email it to customer.service@auroraenergy.com.au
Please allow up to five (5) business days to cancel your Direct Debit arrangement from the day we receive your form.
Fill out the direct debit form online here
Print out the direct debit form (PDF) here
View the terms and conditions (PDF) here
You can use your credit to help pay for your next account or you can request a refund of greater than $50 via our general enquiry form. Further conditions may apply
Residential customers can call us on 1300 13 2003 or submit a request via our general enquiry form.
Small business customers can call us on 1300 13 2045.