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2021-22 Annual Report released

Published on

Aurora Energy has today released its 2021-22 Annual Report, highlighting a continued focus on its customers, people and the community in spite of unprecedented challenges.

The energy retailer made an underlying net loss before tax of $11.9M. Chair, Mary O’Kane said “this loss was primarily driven by volatility in the wholesale energy market.”

“Aurora was nevertheless proud of its achievements, and of the ongoing resilience of its people and their commitment to provide Tasmanians with the assurance that Aurora Energy is reliable and affordable,” Professor O’Kane said.

Aurora Energy continued to assist affected residential and small business through its COVID-19 Customer Support Fund, including providing more than $400,000 in direct bill credits to assist over 850 local businesses in COVID-impacted industries.

As well the aurora+ product service fee was removed as at 1 July 2022 to encourage more Tasmanians to control and manage their energy usage, and reduce the impacts of bill shock.

An ongoing emphasis on connection and employee wellbeing, supported by flexible ways of working, helped produce strong results across both Aurora’s culture and engagement measures.

Aurora also supported multiple projects across the state as part of the community grants program, designed to help Tasmanian community organisations and their efforts to build a more inclusive and connected Tasmania.

OTHER KEY HIGHLIGHTS

In 2021-22, Aurora Energy:

  • partnered with the mobility tech provider, carbar, to give Tasmanians access to a range of new and used electric vehicles;

  • recorded an overall engagement score of 73 per cent, an increase on the annual average score from the year prior of almost 10 per cent;

  • extended the YES incentive program, which covers one fortnightly payment each quarter (up to $200) for those keeping up with their scheduled payment plans;

  • assisted more Tasmanians than ever to buy energy efficient appliances through the No Interest Loans (NILS) Energy Saver Loan and Subsidy program.

To view Aurora Energy’s 2021-22 Annual Report, visit auroraenergy.com.au/about/who-we-are/our-annual-reports