Contact Us | Aurora Energy

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Request a payment extension

Need a little extra time to pay your bill?

Request an extension

Need assistance?

Got a question about your energy?

General enquiry form

Higher than expected bill?

Check out our high bill checklist and talk to someone about your bill.

Bill enquiry form

Call us

Waiting on the phone? We’re experiencing higher than normal call volumes at the moment. Skip the queue: connect, request a payment extension, pay a bill, or ask a question online now.

Residential customers

Available Monday to Friday from 8am–6pm

1300 13 2003
+61 3 6237 3400 (international calls)

Business customers

Available Monday to Friday from 8am–6pm

1300 13 2045

Interpreter services

Please contact the Translating and Interpreting Service (TIS National) on

13 1450

Have a higher than expected bill? Skip the queue and check out our high bill checklist

Just need a payment plan? Don't wait on hold, fill out our payment extension form

If you are deaf or have a hearing impairment, contact us through the National Relay Service.

Mail us

Send us a letter

Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001

Pay by mail

Post your cheque or money order (made out to Aurora Energy) to:

Aurora Energy
Locked Bag 4
Hobart Tasmania, 7001

Outages

Power Outages

Contact your electricity distributor TasNetworks for any power outages or faults.

Visit TasNetworks

Gas Outages

Contact your gas distributor Tas Gas Networks for any gas outages or faults.

Visit Tas Gas Networks

Emergencies

For electricity emergencies (shocks, sparking or fallen power lines) call TasNetworks faults line immediately on 132 004

For gas emergencies (leaks) call Tas Gas Networks immediately on 1802 111

If a life is in danger, call 000 directly.

Frequently asked questions

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