aurora+
aurora+
For aurora+ customers, sign in here to check your balance, see your daily usage and top up.
Aurora Online
Aurora Online
Manage your account online 24/7. Compare your usage, connect and disconnect, predict your next bill and much more on Aurora Online.
Power in your hands
aurora+ is now available! Offering an easier way to view and manage your energy.
Contact us online
Call us
Residential customers
Available Monday to Friday from 8am–6pm
Interpreter services
Please contact the Translating and Interpreting Service (TIS National) on
If you are deaf or have a hearing impairment, contact us through the National Relay Service.
National Relay Service
If you are deaf or have a hearing impairment, contact us through the National Relay Service:
Text Telephone (TTY) users phone 13 3677 then ask for:
1300 13 2003 for residential enquiries
1300 13 2045 for business enquiries
13 2004 for emergencies and faults
Speak and listen users phone 1300 555 727 then ask for:
1300 13 2003 for residential enquiries
1300 13 2045 for business enquiries
13 2004 for emergencies and faults
Mail us
Send us a letter
Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001
Pay by mail
Post your cheque or money order (made out to Aurora Energy) to:
Aurora Energy
Locked Bag 4
Hobart Tasmania, 7001
Outages
Power Outages
Contact your electricity distributor TasNetworks for any power outages or faults.
Gas Outages
Contact your gas distributor Tas Gas Networks for any gas outages or faults.
Frequently asked questions
Wait. Before you call, save time and search our frequently asked questions to see if we've already answered your questions here.
