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Account management tools
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
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Contact us online
Higher than expected bill?
Check out our high bill checklist and talk to someone about your bill.
Call us
Waiting on the phone? We’re experiencing higher than normal call volumes at the moment. Skip the queue: connect, request a payment extension, pay a bill, or ask a question online now.
Residential customers
Available Monday to Friday from 8am–6pm
Interpreter services
Please contact the Translating and Interpreting Service (TIS National) on
Have a higher than expected bill? Skip the queue and check out our high bill checklist
Just need a payment plan? Don't wait on hold, fill out our payment extension form
If you are deaf or have a hearing impairment, contact us through the National Relay Service.
National Relay Service
If you are deaf or have a hearing impairment, contact us through the National Relay Service:
Text Telephone (TTY) users phone 13 3677 then ask for:
1300 13 2003 for residential enquiries
1300 13 2045 for business enquiries
13 2004 for emergencies and faults
Speak and listen users phone 1300 555 727 then ask for:
1300 13 2003 for residential enquiries
1300 13 2045 for business enquiries
13 2004 for emergencies and faults
Mail us
Send us a letter
Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001
Pay by mail
Post your cheque or money order (made out to Aurora Energy) to:
Aurora Energy
Locked Bag 4
Hobart Tasmania, 7001
Outages
Power Outages
Contact your electricity distributor TasNetworks for any power outages or faults.
Gas Outages
Contact your gas distributor Tas Gas Networks for any gas outages or faults.
Frequently asked questions
Wait. Before you call, save time and search our frequently asked questions to see if we've already answered your questions here.
Keep informed
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Feedback
We want to hear about your experience with us. Fill out our feedback form and let us know what we're doing well, what we could be doing better or what you'd like to see us doing in the future!
Changed something?
Have you changed your postal address, email or phone number? Let us know!
Right to Information requests
You have a legal right to certain information under the Right to Information Act 2009.
You can find out more about Aurora Energy's provisions for your right to information.
No contact list
If you do not wish to receive marketing material, you can phone 1300 13 2003 to get on our no contact list.
Weekdays
7am-10am
Peak
$$
- Peak charges:
10am-4pm
Off-peak
$
- Off-peak charges:
4pm-9pm
Peak
$$
- Peak charges:
9pm-7am
Off-peak
$
- Off-peak charges:
Weekends
All day
Off-peak
$
* Plus daily supply charge of
- Off-peak charges:
You could save on your electricity bills with Peak and Off-peak
Learn more