For 24/7 assistance, you can register to manage your account with Aurora Online or ask Aurora Energy your question via our general enquiry form.
Online support
To tell us about the quality of customer service you received, please use our complaint form or compliments form.
Customer Service Centre
Residential customers
Monday to Friday 8am – 6pm
1300 13 2003
Small business customers
Monday to Friday 8am – 6pm
1300 13 2045
Switchboard
Monday to Friday 9am – 5pm
1300 13 2007
+61 3 6237 3400 (international calls)
Electricity emergencies and faults
Contact your network distributor
13 2004
Gas emergencies and faults
Contact your gas distributor
180 2111
National Relay Service
If you are deaf or have a hearing impairment, contact us through the National Relay Service:
Text Telephone (TTY) users phone 13 3677 then ask for:
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1300 13 2003 for residential enquiries
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1300 13 2045 for business enquiries
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13 2004 for emergencies and faults
Speak and listen users phone 1300 555 727 then ask for:
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1300 13 2003 for residential enquiries
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1300 13 2045 for business enquiries
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13 2004 for emergencies and faults
Interpreter services
If you require assistance of an interpreter, please contact the Translating and Interpreting Service (TIS National) on 13 1450 and ask to be connected to Aurora Energy.
Mail
Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001
Pay by mail
Post your cheque or money order (made out to Aurora Energy) to:
Aurora Energy
Locked Bag 4
Hobart Tasmania, 7001
Right to Information requests
You have the legal right to information under the Right to Information Act 2009.
You can find out more about Aurora Energy's provisions for your right to information.
No contact list
If you do not wish to receive marketing material, you can phone 1300 13 2003 to get on our no contact list.
Alternatively log in to Aurora Online to change your notification preferences in your details.