Outages and emergencies

If a life is in danger, call 000 directly

Top Questions

How do I charge up the meter?

Insert your Smart Card into your PAYG meter and your credit will be transferred to the meter.

Can I pay my Aurora bill online?

Yes. You can pay your bill with a VISA or MasterCard using our online payment system.

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What do I do if I can't pay my account on time?

If you are having trouble paying your bill we can help. Contact us or request a payment extension.

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How do I change the surname on my Aurora account?

You can email, fax or post a clear photo of your driver's license, birth or marriage certificate to us.

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What is the charge when I get my electricity connected?

The connection fee charged by TasNetworks will be listed on your bill under ‘Other Charges’ and begin with ‘Network charge’. A standard connection costs $66.74. If you request for a priority connection, it will cost more.

Need to get in touch?

Chat to one of our friendly Tasmanian energy experts online, over the phone or by mail.

Contact us