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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Yes. You can pay your bill with a VISA or MasterCard using our online payment system.
If you are having trouble paying your bill we can help. Contact us or request a payment extension.
If you need to update your name you can email, fax or post a clear photo of your driver's license, birth or marriage certificate to us.
If you just need to update your contact details like your postal address, phone number or email you can use our form.
The connection fee charged by TasNetworks will be listed on your bill under ‘Other Charges’ and begin with ‘Network charge’. A standard connection costs $89.65. If you request for a priority connection, it will cost more.
Chat to one of our friendly Tasmanian energy experts online, over the phone or by mail.