We want your feedback. Let us know what we're doing well, what we could be doing better or if you have any concerns or a complaint.

If we're not able to resolve your complaint to your satisfaction, you have the right to contact the Tasmanian Energy Ombudsman

We always do our best to handle concerns and complaints with respect and empathy, you can view our Complaint Management Policy for information about our commitment to you and how the process works.

We'll do our best to respond to you within 3 working days, and if needed, a resolution within 10 working days.

Sometimes things can get complicated and will need a little extra attention. If we do need more than 10 working days we'll explain the reason for the delay and let you know when we think we'll have a resolution for you. We'll also keep you updated along the way.


*Due to the impacts of COVID-19 we have fewer staff available to answer your queries, response times may take longer than usual. Our focus is to ensure energy supply for all our customers and priority will be given to those needing a connection. Thank you for your understanding. 

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