Discounts on your household electricity bill

A range of discounts and payments are available to help eligible Tasmanians pay for their electricity bills. Read below for eligibility requirements, discount rates and application details.

Click on the tabs below to see the details on each available concession or rebate

Energy Bill Relief Rebate

Updated: 11 May 2023

What is it?


The Tasmanian Government has partnered with the Commonwealth Government to provide eligible households with $250 of targeted electricity bill rebates annually over two years. The first rebate will be applied to customer bills in the second half of the 2023 calendar year.

Customers who already receive the Annual Electricity Concession do not need to apply for the rebate, it will be added to your account automatically.  

Customers with a DVA gold card can apply with us.

Customers who have a Commonwealth Seniors Health Card, Family Tax Benefit A & B or a Carers Allowance, you will be contacted by the relevant Commonwealth Agency between July and September to advise what action you will need to take to register.

There will be 4 payments of $125 made to your Aurora Energy account. 

 

When How Much?
Between July & December 2023 $125.00
Between April & June 2024 $125.00
Between July & September 2024 $125.00
Between April & June 2025 $125.00

 

Who gets it?


For your household to be eligible for the rebate, the electricity account holder must, as of 01 July 2023, be a recipient or holder of the following benefit or card types:

 

Eligible Benefit or Card Type Key Information
Pensioner Concession Card (Services Australia or DVA) You don't need  to do anything. We'll apply the rebate to your account.  
Health Care Card (including Low Income Health Care Card) You don't need  to do anything. We'll apply the rebate to your account.  
DVA Gold Card You will need to register with us. Contact Aurora Energy on 1300 132 003
Commonwealth Seniors Health Card (Services Australia or DVA) You will need to register. Services Australia or the Department of Veteran Affairs will contact you about how to do this between July and September 2023.
Family Tax Benefit (FTB) A and B You will need to register. Services Australia will contact you in about how to do this in September 2023.
Carer Allowance. You will need to register. Services Australia will contact you about how to do this in September 2023.

 

 

What do I need to do?


See the table above regarding your card or benefit type and how this Rebate will work for you. Here are also some key things to check:

 

Get a Concession Card

If you haven't got a concession card yet, apply for one now and ensure your concession information is updated before 01 July 2023. Get a concession card at concessions.tas.gov.au

 

Apply for the Annual Electricity Concession with us

If you are eligible for the annual electricity concession but do not currently receive it, please complete the Annual Electricity Concession Application Form to register using the Online Web Form or Download and Print PDF

 

Make sure the Aurora Energy Account holder matches

If you don't have an electricity account because the account is in the name of another person in your household, you need to transfer the account to your name in order to receive the rebate. You can do this by getting in touch with our team

If you don't have an electricity account because you don't receive electricity from an electricity retailer and are on an embedded network (for instance, you receive electricity via your landlord in a caravan park or retirement home or village), you are still eligible and will need to apply for the rebate. More information on applying will be made available in the coming weeks at recfit.tas.gov.au

 

 

More Information


Small Businesses Customers can find information on our Business Concessions page

More Energy Relief Rebate for Households information at energy.gov.au

Annual Electricity Concession

Prices effective: 1 July 2023

What is it?


The electricity concession provides eligible customers with a daily discount of 172.434 cents. We administer the concession on behalf of the Tasmanian Government.

 

Who gets it?


Eligible customers must have one of the following concession cards:

  • Pensioner Concession Card (Services Australia or Veterans Affairs)
  • Health Care Card
  • ImmiCard (Bridging Visa E)

 

What do I need to do?


To apply, fill in the Annual Electricity Concession Application:

Online Web Form

Download and Print PDF

 

More Information


Seniors cards are not eligible for the annual electricity concession.

Life Support Concession

What is it?


The life support concession is a daily discount. This concession can only be claimed once for your primary place of residence, however, if you have more than one life support device you may be able to claim the discount for each eligible device.

 

Who gets it?


The Life Support Concession is for customers who use an approved life support system or who live with someone who uses one.

 

What are the rates and devices?


The approved devices and rates per day are:

Oxygen Concentrator 127.806¢
Peritoneal dialysis machine 94.825¢
Haemo-dialysis machine 94.825¢
Chronic positive pressure & airways regulator 45.350¢
Continuous positive airways pressure machine 45.350¢
Respirator (iron lung) 169.033¢
Combination oxygen concentration and chronic positive pressure and airways regulator 173.156¢
Phototherapy machine 240.845¢
Left ventricular assist device 15.350¢

 

How do I apply?


To apply for this concession, please complete the Life Support Concession Application:

Download and Print PDF 

 

More Information


Read more about life support and electricity

Medical Cooling or Heating Concession

What is it?


The medical cooling or heating concession is a daily discount if you have, or live with, a person who has, a medical condition that requires cooling or heating of your home (principal place of residence) to manage that condition.

The current concession is 51.648 cents per day.

 

Who gets it?


The electricity account holder must have an eligible Pension Concession Card or Health Care Card to qualify for the medical cooling or heating concession.

 

How can I apply?


To apply for this concession, please complete the Medical Cooling or Heating Concession Application:

Download and Print PDF

 

More Information


Find out more about medical heating or cooling at energy.gov.au

Other Information

Primary Residence

It’s important to note that all the discounts only apply to your home (principal place of residence on a general domestic energy tariff) – and can’t be used for holiday homes, businesses or by landlords renting out their property.

Government Information

Get a Concession Card at concessions.tas.gov.au

Electricity Concessions information at sro.tas.gov.au

Frequently asked questions

Find answers to frequently asked concession and rebate questions by clicking on the options below:

Can you get any concessions on your electricity account?

Yes. If you have an eligible concession card.

You can call us with your concession card details or send in a concession card discount application form if you have one of the following concession cards:
· Pensioner Concession Card (Services Australia or Veterans Affairs)
· Health Care Card
· ImmiCard (Bridging Visa E)

Read More
Where can I see if my concession has been added in aurora+?

You can see if your concession has been added to your account on the usage page of your app.

Go to the usage screen, click the 'Amount in dollars' tab, and scroll down to the 'your daily cost' block. Your concession will be visible under 'other'.

See what this looks like in the app.

Read More
What energy support programs do you offer?

We work with the community to make sure there is support available to those who need it.
See below for a list of our Energy Support Programs.

Read More
View all FAQ's