Is your home aurora+ ready?

Reduce bill stress & take control of your energy usage

 

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  • Is in Tasmania
  • Eligible for an Advanced Meter
  • Energy plan is compatible with aurora+
  1. Step 1

    Our team will organise your meter exchange

  2. Step 2

    Your meter will be exchanged at a scheduled date and time

  3. Step 3

    Once your meter has been installed, we will begin setting up aurora+
    (this takes a few days)

*We’ll help you upgrade your home , In most cases there are no extra costs, if there are we’ll let you know before any work is done.

Connect your home
  • Is in Tasmania
  • Has an Advanced Meter
  • Energy plan is compatible with aurora+
Connect your home
*Connecting aurora+ takes less than 2 min
  • Your address is in Tasmania
  • We’ll identify the meter at your home
  • If you require a advanced meter, here are the steps
  1. Step 1

    Our team will organise your meter exchange

  2. Step 2

    Your meter will be exchanged at a scheduled date and time

  3. Step 3

    Once your meter has been installed, we will begin setting up aurora+
    (this takes a few days)

*If a meter is required we’ll help you upgrade your home , In most cases there are no extra costs, if there are we’ll let you know before any work is done.

Connect your home
  • Please select a valid Tasmanian address

*aurora+ is only available for Tasmanian households, please select an address located in Tasmania

  • Your address is in Tasmania
  • We’ll identify the meter at your home
  • Your energy plan is not compatible

Reduce bill stress & take control of your energy usage

Easy Payments
No extra cost
View your usage
Solar compatible

Easy payments

Hassle free in-app payments 24/7

No extra cost

No hidden fees, get aurora+ at no extra charge

View your usage

Stay informed, see your usage down to the hour

Track your solar

Have solar? See what you export down to the hour

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Built to help you manage your power, your way

With aurora+ Pre Pay, keep on top of your payments and never worry about your bill. Top up your balance whenever you want, giving you the freedom to manage your energy use and budget easily.

aurora+ Post Pay simplifies your energy billing with predictive insights. Track your daily usage and see your estimated bill, allowing you to plan ahead. You'll get a detailed statement when your bill is due, which you can conveniently pay in one go.

Monitor your daily usage

aurora+ lets you see how much power you're using and when!

Get daily updates of your power usage displayed in easy-to-understand graphs. 

See your balance and easily top up your account at the push of a button. 

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Energy plan peace of mind.

Find the plan that suits your lifestyle on aurora+.

– You don’t want to worry about when you use power
– You have wired-in heating (like a heat pump) and electric hot water
– You use a lot of power on the weekends

- You want more control over what you pay for power
- You use most of your power during the day
- You use a lot of power on the weekends

Power Hours 

aurora+ Power Hours delivers value directly back to you in the form of free electricity! Exclusive to aurora+ customers, Power Hours encourages you to shift your electricity usage to take advantage of cheaper (or free!) times.  Find out more

Track your solar

Track how much solar you've exported and compare this week to last week. See in dollars what you're getting back daily, and use the weather forecast to plan ahead to use your solar power wisely. 

No extra cost

If you have an advanced meter, connecting is easy and there are no additional charges.

Don't have an advanced meter? Don't worry we'll arrange a free meter upgrade for you and get you connected.

Common aurora+ questions

Click on the sections below to find out more about aurora+

Sign up for aurora+
To sign up for aurora+ please visit the sign-up page of our website or download the app by searching 'aurora' in the Apple App Store or Google Play store.
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Choose between Flat Rate or Peak & Off Peak plans
aurora+ is powered by either our Residential Flat Rate plan (tariff 31 & 41) or our Residential Peak and Off-Peak plan (tariff 93). 
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Monthly and Quarterly billing with aurora+
With aurora+ you receive your bills, called 'statements', by email and in the app once a month. We're working on adding a quarterly billing option to aurora+.
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aurora+ and Advanced Meters
Advanced Meters record your energy usage in 15-minute intervals; your meter sends us your data once at the end of each day, which you can see in aurora+ the next day.
If you don't have one yet, don't worry, we can sort that out for you during the sign up process.
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Renting and aurora+
If you are the Aurora Energy account holder for the property (you're the one paying the power bill), it is entirely your choice which energy product you switch to.
This includes using aurora+ to manage your bills and having an advanced meter installed at the property.  
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Choose between Pre-pay and Post-pay views in aurora+
Pre-pay view lets you stay ahead of your usage and keep your balance in the black. Post-pay lets you see your daily average usage and predict what your next bill will be.
To change your view, select "Manage The Way You Pay" in the menu on the app.
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Log into aurora+ on multiple devices
You can log into your aurora+ account on multiple devices. Use a browser to open aurora+ from our website, or download the app on the new device and enter your account details. 
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Account details in aurora+
To view and update your account details with aurora+, go to the menu on the top right-hand side of your screen and tap account details.
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aurora+ is the free digital way to manage energy bill
Access to aurora+ to manage your Aurora Energy is free for all eligible customers. 

aurora+ has been free to use since July 1st 2020. 
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Sign up request didn't work
If you've tried to sign up for aurora+ and it hasn't worked, we recommend contacting our customer service team to find out what information might be missing.
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Leaving feedback in aurora+
In aurora+, go to the menu at the top right-hand side of your app screen and click 'Contact Us.' This will open a screen for you to put in your feedback or request.
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aurora+ Tutorial Videos
Check out our quick how-to videos to learn all the key features and never wonder what your bill will be again!
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