Accessibility Statement

Making energy easy for everyone

As local Tasmanians ourselves, we know the importance of making energy easy for all Tasmanians. That’s why we’re excited to introduce our accessibility widget, a simple tool designed to make our website more user-friendly for everyone. 

Why it matters  

As Tasmanians ourselves, we understand that our customers interact with businesses and websites in diverse ways. By prioritising accessibility, we ensure that everyone, regardless of their abilities, can easily access and benefit from our services.

This inclusive approach not only aligns with our vision but also enhances the overall user experience, making energy truly easy for all Tasmanians.

What is the accessibility widget?  

Our widget helps people customise their website experience to suit their needs. Whether you need larger text, a different language, higher contrast, or an easier way to navigate, this tool is here to help.  This widget ensures that everyone, regardless of ability, can access important energy information quickly and easily. 

Key Features:  

• Text resizing – Ability to make words larger for easy reading with four size options.
• Contrast adjustments – Improve visibility by changing colours.
• Screen reader – Provides the option to read the text and change the pace.
• Keyboard navigation – Enables users to browse without a mouse.
• Language Translator – Choose from 62 languages making content accessible to customers who speak a language other than English.

Additional support

For those who prefer to speak with us directly, our customer service team is available over the phone. Our team are available Monday to Friday from 8am – 6pm, Residential customers 1300 132 003 and Business customers 1300 132 045.

For customers who speak different languages, they can contact us the Translating and Interpreting Service (TIS National) on 13 14 50.

If you are deaf or have a hearing impairment, contact us through the National Relay Service.

Try it out today!  

The widget is live on our website. Simply click the Translations Icon or the Accessibility Icon on any page to explore the options and customise your experience.  

Visit www.auroraenergy.com.au and experience the difference today.